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Effects of social capital on operational performance: impacts of servitisation

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  • Min Zhang
  • Hangfei Guo
  • Xiande Zhao

Abstract

Studies on servitisation have largely overlooked the roles of social capital with suppliers and knowledge management. We propose a moderated mediation model to investigate the impacts of servitisation on the mechanisms through which social capital with suppliers improves operational performance. The hypotheses are empirically tested using structural equation modelling and data collected from 276 manufacturing firms in China. The results show that social capital improves operational performance both directly and indirectly through knowledge management, and the relationships are influenced by servitisation. In particular, social capital improves operational performance directly and indirectly through knowledge combination in servitised firms, whereas social capital only improves operational performance indirectly through knowledge acquisition in traditional manufacturers. The findings contribute to the literature by revealing that the effects of social capital with suppliers on operational performance are partially mediated by knowledge acquisition and knowledge combination and the mediation effects are moderated by servitisation, and by providing insights into how to design purchasing and production systems to profit from servitisation.

Suggested Citation

  • Min Zhang & Hangfei Guo & Xiande Zhao, 2017. "Effects of social capital on operational performance: impacts of servitisation," International Journal of Production Research, Taylor & Francis Journals, vol. 55(15), pages 4304-4318, August.
    • Handle: RePEc:taf:tprsxx:v:55:y:2017:i:15:p:4304-4318
    DOI: 10.1080/00207543.2016.1246764
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    Cited by:

    1. Qi, Yinan & Mao, Zhigang & Zhang, Min & Guo, Hangfei, 2020. "Manufacturing practices and servitization: The role of mass customization and product innovation capabilities," International Journal of Production Economics, Elsevier, vol. 228(C).
    2. Mohammad Alghababsheh & David Gallear, 2021. "Socially Sustainable Supply Chain Management and Suppliers’ Social Performance: The Role of Social Capital," Journal of Business Ethics, Springer, vol. 173(4), pages 855-875, November.
    3. Shah, Syed Aamir Ali & Jajja, Muhammad Shakeel Sadiq & Chatha, Kamran Ali & Farooq, Sami, 2020. "Servitization and supply chain integration: An empirical analysis," International Journal of Production Economics, Elsevier, vol. 229(C).
    4. Dias, Gustavo Picanço & Silva, Minelle E. & Gold, Stefan, 2023. "Microfoundations of supply chain sustainability practices: A social capital perspective," International Journal of Production Economics, Elsevier, vol. 263(C).

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