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Are quality management practices enough to improve process innovation?

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  • César Camisón
  • Alba Puig-Denia

Abstract

The popularity of quality management as a system for continuous improvement has not been accompanied by deep theoretical understanding of its effects on process innovation. In this work, the resource-based view serves as the basis for the construction of a model designed to explain the effects of quality management practices (QMP) on process innovation performance and the mediating role of dynamic capabilities in this relationship. The empirical data were analysed using the structural equation modelling technique by examining 6 competing models that represent full, partial mediation and non-mediation relationships on a sample of 550 Spanish industrial companies. The findings indicate that the implementation level of QMP is not directly related to process innovation performance, but learning and technological capabilities fully mediate this relationship. Therefore, QMP needs to enhance and develop dynamic capabilities to effectively achieve the improvement and transformation of a firm’s processes.

Suggested Citation

  • César Camisón & Alba Puig-Denia, 2016. "Are quality management practices enough to improve process innovation?," International Journal of Production Research, Taylor & Francis Journals, vol. 54(10), pages 2875-2894, May.
    • Handle: RePEc:taf:tprsxx:v:54:y:2016:i:10:p:2875-2894
    DOI: 10.1080/00207543.2015.1113326
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    Cited by:

    1. Wahidatul Husnaini & Bambang Tjahjadi, 2021. "Quality Management, Green Innovation and Firm Value: Evidence from Indonesia," International Journal of Energy Economics and Policy, Econjournals, vol. 11(1), pages 255-262.
    2. Sonda DAOUD BEN ARAB, 2022. "Quality Management Practices and Innovation: the Moderating Effect of ISO 9001 Certification," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 13(3), pages 2177-2202, September.
    3. Angélica Pigola & Priscila Rezende Costa, 2022. "In search of understanding about knowledge and learning on innovation performance," Scientometrics, Springer;Akadémiai Kiadó, vol. 127(7), pages 3995-4022, July.
    4. Escrig-Tena, Ana B. & Segarra-Ciprés, Mercedes & García-Juan, Beatriz & Beltrán-Martín, Inmaculada, 2018. "The impact of hard and soft quality management and proactive behaviour in determining innovation performance," International Journal of Production Economics, Elsevier, vol. 200(C), pages 1-14.
    5. Escrig-Tena, Ana B. & Segarra-Ciprés, Mercedes & García-Juan, Beatriz, 2021. "Incremental and radical product innovation capabilities in a quality management context: Exploring the moderating effects of control mechanisms," International Journal of Production Economics, Elsevier, vol. 232(C).
    6. Rammer, Christian, 2023. "Measuring process innovation output in firms: Cost reduction versus quality improvement," Technovation, Elsevier, vol. 124(C).

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