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Managing large amounts of knowledge objects: cognitive and organisational problems

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  • Antonella Padova
  • Enrico Scarso

Abstract

The process of knowledge objectification entails several advantages in terms of capitalising the owned knowledge, facilitating its localisation, retrieval and reuse, establishing a common cognitive base and so on. However, the management of knowledge objects is far from simple, especially in the case of large organisations with an extensive and dispersed production of knowledge objects. In principle, this issue seems to have a simple solution, that is, merging the various cognitive bases in a single one. In practice this raises several questions, both on the technical-cognitive and the organisational side. The paper deals with this topic, by discussing the case of Ernst & Young that three years ago started a project aimed at developing a global knowledge platform. In particular, it intends to identify and discuss the main problems (and possible solutions) raised by the management of large amounts of knowledge objects scattered in different parts of the organisation. In addition, it aims to show how a codification, technology-based approach to knowledge management cannot be successfully pursued without taking into account the relevant social and organisational aspects.

Suggested Citation

  • Antonella Padova & Enrico Scarso, 2012. "Managing large amounts of knowledge objects: cognitive and organisational problems," Knowledge Management Research & Practice, Taylor & Francis Journals, vol. 10(3), pages 287-295, September.
    • Handle: RePEc:taf:tkmrxx:v:10:y:2012:i:3:p:287-295
    DOI: 10.1057/kmrp.2012.7
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    Cited by:

    1. Bhatti, Waheed Akbar & Larimo, Jorma & Carrasco, Inmaculada, 2016. "Strategy's effect on knowledge sharing in host country networks," Journal of Business Research, Elsevier, vol. 69(11), pages 4769-4774.
    2. Fernando A. F. Ferreira & Ronald W. Spahr & Mark A. Sunderman & Audrius Banaitis & João J. M. Ferreira, 2017. "A learning-oriented decision-making process for real estate brokerage service evaluation," Service Business, Springer;Pan-Pacific Business Association, vol. 11(3), pages 453-474, September.
    3. Ferreira, Fernando A.F. & Jalali, Marjan S. & Ferreira, João J.M., 2016. "Experience-focused thinking and cognitive mapping in ethical banking practices: From practical intuition to theory," Journal of Business Research, Elsevier, vol. 69(11), pages 4953-4958.

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