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The influence of transformed government on citizen trust: insights from Bahrain

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  • Mohamed Mahmood
  • Vishanth Weerakkody
  • Weifeng Chen

Abstract

The trust and confidence of citizens in their governments has been declining in recent decades. Electronic government (e-government) is seen as a means to reverse this trend. Despite conflicting conclusions in the literature, there is a consensus that e-government-led transformation can improve citizen confidence and trust in government. This research investigates the influence of e-government-led transformation on citizen trust and confidence in the context of a developing country, the Kingdom of Bahrain. A conceptual model is developed, tested and validated using an online survey targeting ordinary citizens of the country. Based on 313 responses, the findings suggest that citizen trust and confidence is positively influenced by a government transformation, and this relationship is mediated by both government performance and citizen satisfaction. In addition, the results show that key factors must be met to achieve transformed government through the use of e-government systems: transparency, accountability, and meeting citizens’ expectations.

Suggested Citation

  • Mohamed Mahmood & Vishanth Weerakkody & Weifeng Chen, 2019. "The influence of transformed government on citizen trust: insights from Bahrain," Information Technology for Development, Taylor & Francis Journals, vol. 25(2), pages 275-303, April.
    • Handle: RePEc:taf:titdxx:v:25:y:2019:i:2:p:275-303
    DOI: 10.1080/02681102.2018.1451980
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    Cited by:

    1. Jianying Xiao & Lixin Han & Hui Zhang, 2022. "Exploring Driving Factors of Digital Transformation among Local Governments: Foundations for Smart City Construction in China," Sustainability, MDPI, vol. 14(22), pages 1-16, November.

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