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Engaging through technology: the role of administrative culture and mandates

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  • Fengxiu Zhang
  • Mary K. Feeney

Abstract

Although information communication technologies (ICTs) offer new possibilities for civic engagement, governments have had limited success enacting ICTs to promote participation. We investigate how administrative culture and formal institutions are related to adoption and use of ICTs for bureaucratic and participatory purposes. Using data from a national survey of U.S. municipal departments, we find that prioritizing bureaucratic over participatory values is negatively related to the adoption of ICTs and use for participation. Legal mandates increase adoption but not use for participation. The findings show the critical role of administrative culture and raise questions about using legal mandates to promote participation.

Suggested Citation

  • Fengxiu Zhang & Mary K. Feeney, 2020. "Engaging through technology: the role of administrative culture and mandates," Public Management Review, Taylor & Francis Journals, vol. 22(10), pages 1423-1442, October.
    • Handle: RePEc:taf:rpxmxx:v:22:y:2020:i:10:p:1423-1442
    DOI: 10.1080/14719037.2019.1630475
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    Cited by:

    1. Ingo Kregel & Bettina Distel & André Coners, 2022. "Business Process Management Culture in Public Administration and Its Determinants," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(2), pages 201-221, April.

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