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Enhancing resilience in the Covid-19 crisis: lessons from human resource management practices in Vietnam

Author

Listed:
  • Diep Ngoc Su
  • Diep Luc Tra
  • Hanh My Thi Huynh
  • Hai Hong Thi Nguyen
  • Barry O’Mahony

Abstract

This study establishes how tourism and hospitality businesses in Vietnam developed organizational resilience to survive the first wave of the Covid-19 crises. With employees acknowledged as a critical dimension in tourism and hospitality services, the study focused on how human resources (HR) practices were adopted to develop organizational resilience during the crisis. In-depth interviews were conducted with 20 tourism and hospitality managers during Vietnam's lockdown. The findings reveal valuable HR resilience-building practices that these businesses implemented before, during and after the lockdown. The results contribute to our understanding of how HR practices can sustain the tourism workforce and enhance organizational resilience in the face of a global pandemic.

Suggested Citation

  • Diep Ngoc Su & Diep Luc Tra & Hanh My Thi Huynh & Hai Hong Thi Nguyen & Barry O’Mahony, 2021. "Enhancing resilience in the Covid-19 crisis: lessons from human resource management practices in Vietnam," Current Issues in Tourism, Taylor & Francis Journals, vol. 24(22), pages 3189-3205, November.
    • Handle: RePEc:taf:rcitxx:v:24:y:2021:i:22:p:3189-3205
    DOI: 10.1080/13683500.2020.1863930
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    Cited by:

    1. Tung Le Thanh & Duc Le Anh, 2023. "Can Domestic Tourism Demand Play a Main Driver for the Post-pandemic Recovery Strategy? Evidence from Vietnam," Proceedings of the International Conference on Business Excellence, Sciendo, vol. 17(1), pages 660-669, July.
    2. Mohammad Ali Yamin & Sultan Dakhilallah Almuteri & Khaled Jamil Bogari & Abdulrahim Khaled Ashi, 2024. "The Influence of Strategic Human Resource Management and Artificial Intelligence in Determining Supply Chain Agility and Supply Chain Resilience," Sustainability, MDPI, vol. 16(7), pages 1-15, March.
    3. El Baz, Jamal & Ruel, Salomée & Jebli, Fedwa, 2023. "Harnessing supply chain resilience and social performance through safety and health practices in the COVID-19 era: An investigation of normative pressures and adoption timing's role," International Journal of Production Economics, Elsevier, vol. 264(C).
    4. Katsumata, Sotaro & Nishimoto, Akihiro & Kannan, P.K., 2023. "Brand competitiveness and resilience to exogenous shock: Usage of smartphone apps during the COVID-19 pandemic," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
    5. Bashar Barakat & Marwan Milhem & Gehad Mohammed Ahmed Naji & Mohammed Alzoraiki & Habsah Binti Muda & Ali Ateeq & Zahida Abro, 2023. "Assessing the Impact of Green Training on Sustainable Business Advantage: Exploring the Mediating Role of Green Supply Chain Practices," Sustainability, MDPI, vol. 15(19), pages 1-21, September.
    6. Lipsa Jena & Subash Chandra Pattnaik, 2023. "COVID-19: Challenges and Changes for Human Resource Management Professionals," Journal of Studies in Dynamics and Change (JSDC), ISSN: 2348-7038, Voices of Inclusive Change and Expressions- (VOICE) Trust, Dehradun, Uttarakhand, vol. 10(2), pages 11-18, April-Jun.

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