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Confused Professionals?: Capacities to cope with pressures on professional work

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  • Carina Schott
  • Daphne van Kleef
  • Mirko Noordegraaf

Abstract

Public professionalism is increasingly subject to organizational and societal pressures, which has led to ambiguity concerning its nature. Professionals face conflicting situations due to potential clashes between multifaceted professional, organizational, and societal factors. This raises questions about how these factors affect professional work, how professionals experience conflicts and how they cope. We investigate such conflicts, confusion, and coping strategies in a group of veterinary inspectors. Using semi-structured interviews, we analyse their work and link the resulting insights to different perspectives on professionalism. We show that workers experience conflicts as less stressful when they accept organizational factors, or when they are able to enact a more integrated set of professional/organizational work principles. We call this organizing professionalism. We trace factors that hinder and favour such organizing coping strategies.

Suggested Citation

  • Carina Schott & Daphne van Kleef & Mirko Noordegraaf, 2016. "Confused Professionals?: Capacities to cope with pressures on professional work," Public Management Review, Taylor & Francis Journals, vol. 18(4), pages 583-610, April.
    • Handle: RePEc:taf:pubmgr:v:18:y:2016:i:4:p:583-610
    DOI: 10.1080/14719037.2015.1016094
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    Cited by:

    1. Isabel Marques & João Leitão & Alba Carvalho & Dina Pereira, 2021. "Public Administration and Values Oriented to Sustainability: A Systematic Approach to the Literature," Sustainability, MDPI, vol. 13(5), pages 1-27, February.
    2. Döring, Matthias & Löbel, Stephan, 2018. "Street-Level Bureaucrats und Intermediäre: Konflikt oder Symbiose?," SocArXiv ngmja, Center for Open Science.
    3. Nicolette van Gestel & Marlot Kuiper & Wiljan Hendrikx, 2019. "Changed Roles and Strategies of Professionals in the (co)Production of Public Services," Administrative Sciences, MDPI, vol. 9(3), pages 1-15, August.
    4. Sergio A. Campos & Rik Peeters, 2022. "Policy improvisation: How frontline workers cope with public service gaps in developing countries—The case of Mexico's Prospera program," Public Administration & Development, Blackwell Publishing, vol. 42(1), pages 22-32, February.
    5. Johan Alvehus & Sanna Eklund & Gustaf Kastberg, 2020. "Organizing Professionalism – New Elites, Stratification and Division of Labor," Public Organization Review, Springer, vol. 20(1), pages 163-177, March.

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