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Opportunities and Challenges in Engaging Citizens in the Co-Production of Infrastructure-Based Public Services in Australia

Author

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  • Anna Wiewiora
  • Robyn Keast
  • Kerry Brown

Abstract

Research and practice have observed a shift towards service-oriented approaches that depend on input from citizens as co-producers of services. Yet in the delivery of public infrastructure the focus is still on managing assets rather than services. Using a Policy Delphi approach, we found that although experts advocate service-centric approaches guidelines and policies lack a service-centric perspective. Findings revealed a range of impediments to effective stakeholder involvement. The paper contributes to co-production and new public governance literature and offers directions for public infrastructure decision-makers to support and reconnect disengaged government--citizen relations, and determine ways of understanding optimal service outcomes.

Suggested Citation

  • Anna Wiewiora & Robyn Keast & Kerry Brown, 2016. "Opportunities and Challenges in Engaging Citizens in the Co-Production of Infrastructure-Based Public Services in Australia," Public Management Review, Taylor & Francis Journals, vol. 18(4), pages 483-507, April.
    • Handle: RePEc:taf:pubmgr:v:18:y:2016:i:4:p:483-507
    DOI: 10.1080/14719037.2014.999820
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    Cited by:

    1. Monica Cerdan Chiscano, 2021. "Autism Spectrum Disorder (ASD) and the Family Inclusive Airport Design Experience," IJERPH, MDPI, vol. 18(13), pages 1-16, July.
    2. Noella Edelmann & Ines Mergel, 2021. "Co-Production of Digital Public Services in Austrian Public Administrations," Administrative Sciences, MDPI, vol. 11(1), pages 1-21, February.
    3. Brenda Mutanu Munyasya & Nicholas Chileshe, 2018. "Towards Sustainable Infrastructure Development: Drivers, Barriers, Strategies, and Coping Mechanisms," Sustainability, MDPI, vol. 10(12), pages 1-18, November.

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