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Value Co-Creation through Patient Engagement in Health Care: A micro-level approach and research agenda

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  • Wendy Hardyman
  • Kate L. Daunt
  • Martin Kitchener

Abstract

Patient engagement has gained increasing prominence within academic literatures and policy discourse. With limited developments in practice, most extant academic contributions are conceptual, with initiatives in the National Health Service (NHS) concentrating at macro- rather than at micro-level. This may be one reason why the issue of 'value co-creation' has received limited attention within academic discussions of patient engagement or policy pronouncements. Drawing on emerging ideas in the services marketing and public management literatures, this article offers the first elucidation of the importance of studying 'value co-creation' as a basis for further empirical analysis of patient engagement in micro-level encounters.

Suggested Citation

  • Wendy Hardyman & Kate L. Daunt & Martin Kitchener, 2015. "Value Co-Creation through Patient Engagement in Health Care: A micro-level approach and research agenda," Public Management Review, Taylor & Francis Journals, vol. 17(1), pages 90-107, January.
  • Handle: RePEc:taf:pubmgr:v:17:y:2015:i:1:p:90-107
    DOI: 10.1080/14719037.2014.881539
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