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Organizational Conditions for Dealing with The Unknown Unknown

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  • Catrien J.A.M. Termeer
  • Margo A. van den Brink

Abstract

The central question of this article is the extent to which organizations, governmental authorities in particular, are able to deal with the unknown unknown. Drawing on Weick's work on sensemaking, we introduce seven organizational conditions that can facilitate organizations to be reliable under trying and surprising situations. We analyse the utility of this framework by analysing how a Dutch water management authority is preparing for the unknowns of climate change, which are nearly impossible to predict and thus hard to prepare for. Our assessment reveals several strengths and weaknesses and helps to develop devices to make governmental authorities more resilient.

Suggested Citation

  • Catrien J.A.M. Termeer & Margo A. van den Brink, 2013. "Organizational Conditions for Dealing with The Unknown Unknown," Public Management Review, Taylor & Francis Journals, vol. 15(1), pages 43-62, January.
    • Handle: RePEc:taf:pubmgr:v:15:y:2013:i:1:p:43-62
    DOI: 10.1080/14719037.2012.664014
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    Cited by:

    1. Erin K. Melton, 2017. "Testing Turbulence: Exploring the Determinants of Managerial Networking," Public Organization Review, Springer, vol. 17(1), pages 19-37, March.
    2. Mindaugas Butkus & Giovanni Schiuma & Ilona Bartuseviciene & Ona Grazina Rakauskiene & Lina Volodzkiene & Laura Dargenyte-Kacileviciene, 2023. "The impact of organizational resilience on the quality of public services: Application of structural equation modeling," Equilibrium. Quarterly Journal of Economics and Economic Policy, Institute of Economic Research, vol. 18(2), pages 461-489, June.

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