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Service Innovation in Developing Economies: Evidence from Latin America and the Caribbean

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  • Luis Rubalcaba
  • Diego Aboal
  • Paula Garda

Abstract

This paper proposes a framework for understanding key aspects of service innovation in developing economies, based on four dimensions: first, the integration of services in national innovation systems; second, competences and preferences; third, networking and cooperation; and, fourth, outcomes in terms of socio-economic impacts. This conceptual framework is matched with new evidence from case studies performed in six different Latin America and the Caribbean countries (Argentina, Chile, Brazil, Uruguay, Costa Rica and Jamaica) and nine sectors (tourism, software-ICT, outsourcing, mining, logistics, retail, creative services, sport services and biotech services). The results reveal the importance of specificities in service innovation and suggest policy and managerial implications.

Suggested Citation

  • Luis Rubalcaba & Diego Aboal & Paula Garda, 2016. "Service Innovation in Developing Economies: Evidence from Latin America and the Caribbean," Journal of Development Studies, Taylor & Francis Journals, vol. 52(5), pages 607-626, May.
    • Handle: RePEc:taf:jdevst:v:52:y:2016:i:5:p:607-626
    DOI: 10.1080/00220388.2015.1093118
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    References listed on IDEAS

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    3. Faïz Gallouj & Faridah Djellal (ed.), 2010. "The Handbook of Innovation and Services," Books, Edward Elgar Publishing, number 12872.
    4. Hanna, N. & Guy, K. & Arnold, E., 1995. "The Diffusion of Information Technology. Experience of Industrial Countries and Lessons for Developing Countries," World Bank - Discussion Papers 281, World Bank.
    5. Pier P. Saviotti, 1996. "Technological Evolution, Variety and the Economy," Books, Edward Elgar Publishing, number 727.
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