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Leveraging Lead User Knowledge in Software Development—The Case of Weblog Technology

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  • Stephan Kaiser
  • Gordon Muller-Seitz

Abstract

Firms increasingly rely upon information technology (IT) to manage organizational knowledge, though this does not inevitably result in increased knowledge sharing. In contrast, we know that in the case of non-commercial open software development, IT plays a central role in knowledge sharing between software developers. This paper acknowledges the impact of a blogosphere—a system of connected weblogs (i.e. personalized and informal publications on the Internet in reverse chronological order)—on the motivation of lead users to develop commercial software together with the employees of a large for-profit organization. On the basis of multi-method data, collected over a 28-month period, our results indicate parallels to the field of open source software: we argue that weblog technology and its features evoke intrinsic and extrinsic motivation to engage in knowledge sharing within a commercial software development project.

Suggested Citation

  • Stephan Kaiser & Gordon Muller-Seitz, 2008. "Leveraging Lead User Knowledge in Software Development—The Case of Weblog Technology," Industry and Innovation, Taylor & Francis Journals, vol. 15(2), pages 199-221.
    • Handle: RePEc:taf:indinn:v:15:y:2008:i:2:p:199-221
    DOI: 10.1080/13662710801954542
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    Cited by:

    1. Hajli, Nick & Sims, Julian & Zadeh, Arash H. & Richard, Marie-Odile, 2017. "A social commerce investigation of the role of trust in a social networking site on purchase intentions," Journal of Business Research, Elsevier, vol. 71(C), pages 133-141.
    2. Jordan Robert Gamble & Michael Brennan & Rodney Mcadam, 2016. "A Contemporary And Systematic Literature Review Of User-Centric Innovation: A Consumer Perspective," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 20(01), pages 1-45, January.
    3. Wongkitrungrueng, Apiradee & Assarut, Nuttapol, 2020. "The role of live streaming in building consumer trust and engagement with social commerce sellers," Journal of Business Research, Elsevier, vol. 117(C), pages 543-556.
    4. Yahia, Imene Ben & Al-Neama, Nasser & Kerbache, Laoucine, 2018. "Investigating the drivers for social commerce in social media platforms: Importance of trust, social support and the platform perceived usage," Journal of Retailing and Consumer Services, Elsevier, vol. 41(C), pages 11-19.

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