IDEAS home Printed from https://ideas.repec.org/a/taf/flgsxx/v48y2022i3p556-577.html
   My bibliography  Save this article

Extending upper echelon theory to top managers’ characteristics, management practice, and quality of public service in local government

Author

Listed:
  • Jungin Kim

Abstract

Using survey and secondary data from Korean local public institutions, we tested the effects of top managers’ characteristics on the quality of public service (QoPS) provided by local public institutions through top managers’ internal and external management practices, based on the upper echelon theory. We found that the greater the top managers’ expertise, the higher the QoPS. Furthermore, we found that top managers’ internal management practices that involve communicating with employees to improve their well-being, resolve their complaints, motivate them, and increase their self-development all mediated the positive relationship between top managers and QoPS. These findings emphasise the importance of top managers’ individual characteristics (e.g., experienced expertise) and internal management practices in achieving public service of high quality in local government.

Suggested Citation

  • Jungin Kim, 2022. "Extending upper echelon theory to top managers’ characteristics, management practice, and quality of public service in local government," Local Government Studies, Taylor & Francis Journals, vol. 48(3), pages 556-577, May.
    • Handle: RePEc:taf:flgsxx:v:48:y:2022:i:3:p:556-577
    DOI: 10.1080/03003930.2021.1882427
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/03003930.2021.1882427
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/03003930.2021.1882427?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Chen, Su & Shen, Wenbin & Qiu, Zhiqiang & Liu, Rongzhi & Mardani, Abbas, 2023. "Who are the green entrepreneurs in China? The relationship between entrepreneurs’ characteristics, green entrepreneurship orientation, and corporate financial performance," Journal of Business Research, Elsevier, vol. 165(C).

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:flgsxx:v:48:y:2022:i:3:p:556-577. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/flgs .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.