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Perceptions of service delivery and happiness

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  • Valerie Møller
  • Amanda Jackson

Abstract

An important task for students of development is to monitor progress in bringing basic services to all South Africans, one of the major objectives of the Reconstruction and Development Programme (RDP). This article reports on a subjective indicator study which began in February 1995, nine months after the April 1994 elections. The study, commissioned by Information Update, a Human Sciences Research Council research publication, inquired into personal happiness and assessments of local public services including access to water, education, electricity, health care, roads and transport. Over 5 700 South Africans were polled during 1995 in three nationally representative sample surveys. Secondary data analysis showed that perceived improvements to local services were closely associated with increases in happiness among all sectors of the population, including rural dwellers and the poor. The article discusses the policy implications of this finding for future voting behaviour and efficient local government.

Suggested Citation

  • Valerie Møller & Amanda Jackson, 1997. "Perceptions of service delivery and happiness," Development Southern Africa, Taylor & Francis Journals, vol. 14(2), pages 169-184.
    • Handle: RePEc:taf:deveza:v:14:y:1997:i:2:p:169-184
    DOI: 10.1080/03768359708439958
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    Cited by:

    1. Adato, Michelle & Haddad, Lawrence James, 2001. "Targeting poverty through community-based public works programs," FCND briefs 121, International Food Policy Research Institute (IFPRI).
    2. Chengedzai Mafini & Daniel Francois Meyer, 2016. "Satisfaction with Life Amongst the Urban Poor: Empirical Results from South Africa," Acta Universitatis Danubius. OEconomica, Danubius University of Galati, issue 12(5), pages 33-50, OCTOBER.
    3. Carter, Michael R. & May, Julian, 1999. "One Kind Of Freedom: Poverty Dynamics In Post-Apartheid Africa," Staff Papers 12667, University of Wisconsin-Madison, Department of Agricultural and Applied Economics.
    4. MICHAEL R. CARTER & Julian May, 1999. "One Kind of Freedom: Poverty Dynamics in Post-Apartheid Africa," Wisconsin-Madison Agricultural and Applied Economics Staff Papers 427, Wisconsin-Madison Agricultural and Applied Economics Department.
    5. Carter, Michael R. & May, Julian, 2001. "One Kind of Freedom: Poverty Dynamics in Post-apartheid South Africa," World Development, Elsevier, vol. 29(12), pages 1987-2006, December.
    6. Valerie Møller & Helga Dickow & Mari Harris, 1999. "South Africa's ''Rainbow People'', National Pride and Happiness," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 47(3), pages 245-280, July.
    7. Valerie Møller, 2001. "Happiness Trends Under Democracy: Where Will the New South African," Journal of Happiness Studies, Springer, vol. 2(1), pages 33-53, March.
    8. Margaret Westaway, 2009. "Aspects of environmental quality of life that affect neighbourhood satisfaction in disadvantaged and advantaged Johannesburg communities," Development Southern Africa, Taylor & Francis Journals, vol. 26(3), pages 447-458.

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