Advanced Search
MyIDEAS: Login

A pilot study of client complexity, emergent requirements and stakeholder perceptions of project success

Contents:

Author Info

  • Derek Thomson
Registered author(s):

    Abstract

    Construction industry reliance on performance metrics fixed at the project outset is being superseded by increasing use of emergent client judgments to characterize success. Clients may still consider a project that fails to meet formalized time, cost and performance goals successful if it satisfies emergent requirements not understood during initial briefing. Construction practitioners do not routinely recognize that client awareness of requirements improves as projects progress. Internal conflict among the client stakeholders and their reflections on the emerging project solution help client stakeholders to better understand their needs. Dissatisfaction results when these emergent requirements are not acknowledged. The need for practitioners to recognize and respond to these issues is explored by a paradigmatic case study of an office relocation and refurbishment project. The role of the 'project sponsor' as a synthesizer of client requirements and reflections on the emerging solution was observed to be subverted by stakeholders in a client body who found their emergent requirements were not acknowledged by construction practitioners. By characterizing the harmful effect of pluralistic client complexity and emergent requirements on perceptions of project success, the rationale for a revised project sponsor role to better address these influences on perceptions of project success is contributed.

    Download Info

    If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
    File URL: http://www.tandfonline.com/doi/abs/10.1080/01446193.2010.519399
    Download Restriction: Access to full text is restricted to subscribers.

    As the access to this document is restricted, you may want to look for a different version under "Related research" (further below) or search for a different version of it.

    Bibliographic Info

    Article provided by Taylor & Francis Journals in its journal Construction Management and Economics.

    Volume (Year): 29 (2011)
    Issue (Month): 1 ()
    Pages: 69-82

    as in new window
    Handle: RePEc:taf:conmgt:v:29:y:2011:i:1:p:69-82

    Contact details of provider:
    Web page: http://www.tandfonline.com/RCME20

    Order Information:
    Web: http://www.tandfonline.com/pricing/journal/RCME20

    Related research

    Keywords: Case study; client requirements; complexity; project sponsor; stakeholder;

    References

    No references listed on IDEAS
    You can help add them by filling out this form.

    Citations

    Lists

    This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

    Statistics

    Access and download statistics

    Corrections

    When requesting a correction, please mention this item's handle: RePEc:taf:conmgt:v:29:y:2011:i:1:p:69-82. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Michael McNulty).

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If references are entirely missing, you can add them using this form.

    If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.