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Inclusive participation in information and communication technologies (ICTs) processes for smart services in the city of Johannesburg

Author

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  • Elvin Shava

    (University of Johannesburg, South Africa)

  • Shikha Vyas-Doorgapersad

    (University of Johannesburg, South Africa)

Abstract

Governments everywhere must focus on rethinking service delivery as inclusive involvement in Information and Communication Technologies (ICTs) procedures for smart services has become unavoidable. Metropolitan municipalities in South Africa have joined the technology revolution that embraces smart services delivery through various ICTs and advances the idea of e-governance using the Stakeholder Inclusive Approach. To comprehend how the City of Johannesburg (CoJ) encourages inclusion in smart services, the researchers use an explorative qualitative design that works well with the inclusive stakeholder approach, which supports a collaborative process in ICT adoption. The study discovered through qualitative thematic analysis that inclusiveness is a comprehensive process that considers the demands of different stakeholders in the adoption and implementation of ICT. One issue that leads to ICT efficiencies in the CoJ is data fragmentation from numerous municipal agencies. Inclusionary participation has been widespread in virtual Integrated Development Planning (IDP) forums and other cutting-edge services provided by the CoJ. There have been some exceptional examples of free wifi supply. The study's conclusion reiterates the importance of comprehensive inclusion in ICT adoption and implementation as it links communities with the municipality and stresses the need for city officials to commit to upskilling programmes to improve the delivery of public goods and services delivery.

Suggested Citation

  • Elvin Shava & Shikha Vyas-Doorgapersad, 2023. "Inclusive participation in information and communication technologies (ICTs) processes for smart services in the city of Johannesburg," Insights into Regional Development, VsI Entrepreneurship and Sustainability Center, vol. 5(1), pages 26-40, March.
    • Handle: RePEc:ssi:jouird:v:5:y:2023:i:1:p:26-40
    DOI: 10.9770/IRD.2023.5.1(2)
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    References listed on IDEAS

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    1. Walter Matli & Mpho Ngoepe, 2020. "Capitalizing on digital literacy skills for capacity development of people who are not in education, employment or training in South Africa," African Journal of Science, Technology, Innovation and Development, Taylor & Francis Journals, vol. 12(2), pages 129-139, February.
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    Cited by:

    1. Saulesh Minazhova & Ruslan Akhambayev & Timur Shalabayev & Amangeldy Bekbayev & Bolat Kozhageldi & Manuela Tvaronavičienė, 2023. "A Review on Solar Energy Policy and Current Status: Top 5 Countries and Kazakhstan," Energies, MDPI, vol. 16(11), pages 1-16, May.

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      More about this item

      Keywords

      inclusive participation; ICT processes; smart services; city of Johannesburg;
      All these keywords.

      JEL classification:

      • H75 - Public Economics - - State and Local Government; Intergovernmental Relations - - - State and Local Government: Health, Education, and Welfare
      • H83 - Public Economics - - Miscellaneous Issues - - - Public Administration
      • R11 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General Regional Economics - - - Regional Economic Activity: Growth, Development, Environmental Issues, and Changes

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