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Enhancing service delivery for metropolitan municipalities in South Africa via project management

Author

Listed:
  • Bhekabantu Alson Ntshangase

    (Mangosuthu University of Technology, South Africa)

  • Steven Kayambazinthu Msosa

    (Mangosuthu University of Technology, South Africa)

Abstract

This study sought to explore the role of Project Management in enhancing service delivery for metropolitan municipalities. This study was conducted in each of the six metropolitan municipalities of South Africa, viz. eThekwini Metropolitan Municipality, the City of Cape Town, the City of Ekurhuleni, the Nelson Mandela Metropolitan Municipality, the City of Johannesburg, and the City of Tshwane. A qualitative and exploratory study was adopted using semi-structured interviews amongst a purposive sample of 60 respondents. The findings of this study showed that project managers lack Project Management credentials, which makes the implementation of projects at the Metropolitan Municipality level complex and demanding. The findings further revealed that some projects are encountering difficulties in project planning, quality management, monitoring and evaluation due to a lack of understanding and poor communication channels. These results were a highly intriguing breakthrough in understanding why Metropolitan municipalities fail to provide anticipated services. Thus, the proper execution and administration of the projects could result in a substantial improvement in the services that Metropolitan municipalities provide if municipal managers are equipped with the requisite Project Management theory and skills through training.

Suggested Citation

  • Bhekabantu Alson Ntshangase & Steven Kayambazinthu Msosa, 2022. "Enhancing service delivery for metropolitan municipalities in South Africa via project management," Insights into Regional Development, VsI Entrepreneurship and Sustainability Center, vol. 4(3), pages 127-138, September.
    • Handle: RePEc:ssi:jouird:v:4:y:2022:i:3:p:127-138
    DOI: 10.9770/IRD.2022.4.3(8)
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    Citations

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    Cited by:

    1. Urim-Tummim Shipanga & Suzaan Le Roux & Jobo Dubihlela, 2022. ". Operational risk factors and the sustainability of small and medium manufacturing enterprises in South Africa," Insights into Regional Development, VsI Entrepreneurship and Sustainability Center, vol. 4(4), pages 126-139, December.
    2. Jaroslava Heckova & Zuzana Birknerova & Alexandra Chapcakova & Lucia Zbihlejova & Peter Stolarik, 2022. "Design and verification of implementation factors of cross-border mergers and acquisitions projects," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 10(2), pages 147-159, December.
    3. Kaizer Raseane Makole & Bhekabantu Alson Ntshangase & Steven Kayambazinthu Msosa, 2022. "Development planning peculiarities in the city of Tshwane, South Africa: A case study," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 10(1), pages 282-292, September.

    More about this item

    Keywords

    Metropolitan municipality; local government; project managers; service delivery;
    All these keywords.

    JEL classification:

    • H83 - Public Economics - - Miscellaneous Issues - - - Public Administration
    • I38 - Health, Education, and Welfare - - Welfare, Well-Being, and Poverty - - - Government Programs; Provision and Effects of Welfare Programs
    • R11 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General Regional Economics - - - Regional Economic Activity: Growth, Development, Environmental Issues, and Changes

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