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Psychometric Evaluation of an Inpatient Consumer Survey Measuring Satisfaction with Psychiatric Care

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  • Glorimar Ortiz
  • Lucille Schacht

Abstract

The overall findings from this study provide evidence that the ICS is a reliable measure of consumer satisfaction in psychiatric inpatient settings. The analysis has shown the ICS to provide valid and reliable results and to focus on the specific concerns of consumers of psychiatric inpatient care. Scores by item indicate that opportunity for improvement exists across healthcare organizations. Copyright Springer International Publishing AG 2012

Suggested Citation

  • Glorimar Ortiz & Lucille Schacht, 2012. "Psychometric Evaluation of an Inpatient Consumer Survey Measuring Satisfaction with Psychiatric Care," The Patient: Patient-Centered Outcomes Research, Springer;International Academy of Health Preference Research, vol. 5(3), pages 163-173, September.
    • Handle: RePEc:spr:patien:v:5:y:2012:i:3:p:163-173
    DOI: 10.1007/BF03262489
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    References listed on IDEAS

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    1. Holcomb, William R. & Adams, Nicholas A. & Ponder, Howard M. & Reitz, Robert, 1989. "The development and construct validation of a consumer satisfaction questionnaire for psychiatric inpatients," Evaluation and Program Planning, Elsevier, vol. 12(2), pages 189-194, January.
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