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Analysis of meeting protocols by formalisation, simulation, and verification

Author

Listed:
  • Catholijn M. Jonker

    (Delft University of Technology)

  • Martijn C. Schut

    (Vrije Universiteit Amsterdam)

  • Jan Treur

    (Vrije Universiteit Amsterdam)

  • Pınar Yolum

    (Bogazici University)

Abstract

Organizations depend on regular meetings to carry out their everyday tasks. When carried out successfully, meetings offer a common medium for participants to exchange ideas and make decisions. However, many meetings suffer from unfocused discussions or irrelevant dialogues. To study meetings in detail, we first formalize general properties of meetings and a generic meeting protocol to specify how roles in a meeting should interact to realize these properties. This generic protocol is used as a starting point to study real-life meetings. Next, an example meeting is simulated using the generic meeting protocol. The general properties are formally verified in the simulation trace. Next, these properties are also verified formally against empirical data of a real meeting in the same context. A comparison of the two traces reveals that a real meeting is more robust since when exceptions happen and the rules of the protocol are violated, these exceptions are handled effectively. Given this observation, a more refined protocol is specified that includes exception-handling strategies. Based on this refined protocol a meeting is simulated that closely resembles the real meeting. This protocol is then validated against another set of data from another real meeting. By iteratively adding exception handling rules, the protocol is enhanced to handle a variety of situations successfully.

Suggested Citation

  • Catholijn M. Jonker & Martijn C. Schut & Jan Treur & Pınar Yolum, 2007. "Analysis of meeting protocols by formalisation, simulation, and verification," Computational and Mathematical Organization Theory, Springer, vol. 13(3), pages 283-314, September.
    • Handle: RePEc:spr:comaot:v:13:y:2007:i:3:d:10.1007_s10588-006-9001-8
    DOI: 10.1007/s10588-006-9001-8
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    References listed on IDEAS

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    1. Scott Moss & Helen Gaylard & Steve Wallis & Bruce Edmonds, 1998. "SDML: A Multi-Agent Language for Organizational Modelling," Computational and Mathematical Organization Theory, Springer, vol. 4(1), pages 43-69, March.
    2. Zini, Floriano & Giulioni, Gianfranco & Reinicke, Michael & Streitberger, Werner & Eymann, Torsten, 2005. "Analysis of simulation environment," Bayreuth Reports on Information Systems Management 8, University of Bayreuth, Chair of Information Systems Management.
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    Cited by:

    1. Matthew L. Bolton, 2013. "Automatic validation and failure diagnosis of human-device interfaces using task analytic models and model checking," Computational and Mathematical Organization Theory, Springer, vol. 19(3), pages 288-312, September.

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