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Administracja publiczna jako organizacja uczaca sie – badanie uslugobiorcow PIORiN (Public administration as a learning organization – a survey of PIORiN service users)

Author

Listed:
  • Pawel Klobukowski

    (Wydzial Zarzadzania, Uniwersytet Warszawski)

  • Kalina Klobukowska

    (Panstwowa Inspekcja Ochrony Roslin i Nasiennictwa)

Abstract

The purpose of this paper is to present the results of a survey of PIORiN service recipients in the context of a learning organization. Respondents identified categories related to staff subject matter expertise as strengths of the inspection. As possible areas of research they indicated a possible too slow pace of work. Further research is indicated to examine the impact of stereotypes affecting customer perceptions of officials. The study is the first comprehensive survey of PIORiN based on a nationwide sample.

Suggested Citation

  • Pawel Klobukowski & Kalina Klobukowska, 2021. "Administracja publiczna jako organizacja uczaca sie – badanie uslugobiorcow PIORiN (Public administration as a learning organization – a survey of PIORiN service users)," Research Reports, University of Warsaw, Faculty of Management, vol. 1(34), pages 161-174.
    • Handle: RePEc:sgm:resrep:v:1:i:34:y:2021:p:161-174
    as

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    File URL: https://www.sim.wz.uw.edu.pl/sites/default/files/artykuly/pawel_klobukowski_kalina_klobukowska_0.pdf
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    More about this item

    Keywords

    public administration; learning organization;

    JEL classification:

    • H83 - Public Economics - - Miscellaneous Issues - - - Public Administration

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