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Quality Management Standard for Learning Service Providers – Critical Analysis

Author

Listed:
  • Slawomir Wawak

    (Cracow University of Economics, Cracow, Poland)

  • Roman Batko

    (Jagiellonian University, Cracow, Poland)

  • Piotr Rogala

    (Wroclaw University of Economics, Wroclaw, Poland)

Abstract

The paper discusses the usefulness of two dedicated quality management systems for learning service providers. The systems have been described in the international standard ISO 29990 and Polish national standards MSUES (Ma³opolska Standards for Education and Training Services). The results are based on a survey of managers who have implemented one of those systems in their training companies. It was found that the implementation of the discussed systems could contribute to success on the training market. The quality of training services is viewed as an important factor in personnel improvement. Most of the studies on that subject omit the key cause of high quality training, which is quality management in the training company. This paper attempts to bridge that gap.

Suggested Citation

  • Slawomir Wawak & Roman Batko & Piotr Rogala, 2017. "Quality Management Standard for Learning Service Providers – Critical Analysis," Problemy Zarzadzania, University of Warsaw, Faculty of Management, vol. 15(65), pages 176-191.
    • Handle: RePEc:sgm:pzwzuw:v:15:i:65:y:2017:p:176-191
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    File URL: http://pz.wz.uw.edu.pl/sites/default/files/artykuly/pz_2017_1_1_wawak_batko_rogala.pdf
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    More about this item

    Keywords

    training company; quality management; management standards; research results.;
    All these keywords.

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M53 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Training

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