IDEAS home Printed from https://ideas.repec.org/a/sae/vikjou/v40y2015i1p42-61.html
   My bibliography  Save this article

Client Satisfaction Exit Interviews: Assessing Quality of Public Health Institutions through Generated Feedback

Author

Listed:
  • D C Sah
  • Yogesh Kumar

Abstract

No abstract is available for this item.

Suggested Citation

  • D C Sah & Yogesh Kumar, 2015. "Client Satisfaction Exit Interviews: Assessing Quality of Public Health Institutions through Generated Feedback," Vikalpa: The Journal for Decision Makers, , vol. 40(1), pages 42-61, March.
    • Handle: RePEc:sae:vikjou:v:40:y:2015:i:1:p:42-61
    DOI: 10.1177/0256090915574194
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/0256090915574194
    Download Restriction: no
    File URL: https://libkey.io/10.1177/0256090915574194?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Jackson, Jeffrey L. & Chamberlin, Judith & Kroenke, Kurt, 2001. "Predictors of patient satisfaction," Social Science & Medicine, Elsevier, vol. 52(4), pages 609-620, February.
    2. Williams, Brian, 1994. "Patient satisfaction: A valid concept?," Social Science & Medicine, Elsevier, vol. 38(4), pages 509-516, February.
    3. Leiter, Michael P. & Harvie, Phyllis & Frizzell, Cindy, 1998. "The correspondence of patient satisfaction and nurse burnout," Social Science & Medicine, Elsevier, vol. 47(10), pages 1611-1617, November.
    4. Cohen, G., 1996. "Age and health status in a patient satisfaction survey," Social Science & Medicine, Elsevier, vol. 42(7), pages 1085-1093, April.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Wenhua Wang & Jeannie Haggerty & Ekaterina (Katya) Loban & Xiaoyun Liu, 2019. "Evaluating Primary Health Care Performance from User Perspective in China: Review of Survey Instruments and Implementation Issues," IJERPH, MDPI, vol. 16(6), pages 1-14, March.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Hekkert, Karin Dorieke & Cihangir, Sezgin & Kleefstra, Sophia Martine & van den Berg, Bernard & Kool, Rudolf Bertijn, 2009. "Patient satisfaction revisited: A multilevel approach," Social Science & Medicine, Elsevier, vol. 69(1), pages 68-75, July.
    2. Le, Nga & Groot, Wim & Tomini, Sonila & Tomini, Florian, 2018. "Health insurance and patient satisfaction: Evidence from the poorest regions of Vietnam," MERIT Working Papers 2018-040, United Nations University - Maastricht Economic and Social Research Institute on Innovation and Technology (MERIT).
    3. Bikker, Annemieke P. & Thompson, Andrew G.H., 2006. "Predicting and comparing patient satisfaction in four different modes of health care across a nation," Social Science & Medicine, Elsevier, vol. 63(6), pages 1671-1683, September.
    4. Röttger, Julia & Blümel, Miriam & Fuchs, Sabine & Busse, Reinhard, 2014. "Assessing the responsiveness of chronic disease care - Is the World Health Organization's concept of health system responsiveness applicable?," Social Science & Medicine, Elsevier, vol. 113(C), pages 87-94.
    5. Paola Gatti & Chiara Ghislieri & Claudio G Cortese, 2017. "Relationships between followers’ behaviors and job satisfaction in a sample of nurses," PLOS ONE, Public Library of Science, vol. 12(10), pages 1-16, October.
    6. Sohail, Mohammad, 2005. "Accessibility and Quality of Government Primary Health Care: Achievement and Constraints," Bangladesh Development Studies, Bangladesh Institute of Development Studies (BIDS), vol. 31(3-4), pages 63-98, Sept-Dec.
    7. Martyn C Jones & Brian Williams & Janice Rattray & Steve MacGillivray & Debbie Baldie & Abdul‐Razak Abubakari & Joanne Coyle & Susan Mackie & Eileen McKenna, 2018. "Extending the assessment of patient‐centredness in health care: Development of the updated Valuing Patients as Individuals Scale using exploratory factor analysis," Journal of Clinical Nursing, John Wiley & Sons, vol. 27(1-2), pages 65-76, January.
    8. Stefan Meinzer & Johann Prenninger & Patrick Vesel & Johannes Kornhuber & Judith Volmer & Joachim Hornegger & Björn M. Eskofier, 2016. "Translating satisfaction determination from health care to the automotive industry," Service Business, Springer;Pan-Pacific Business Association, vol. 10(4), pages 651-685, December.
    9. Ishikawa, Hirono & Hashimoto, Hideki & Kiuchi, Takahiro, 2013. "The evolving concept of “patient-centeredness” in patient–physician communication research," Social Science & Medicine, Elsevier, vol. 96(C), pages 147-153.
    10. Sunil Shrestha & Binaya Sapkota & Santosh Thapa & Bhuvan K. C. & Saval Khanal, 2020. "Translation, cross-cultural adaptation and validation of Patient Satisfaction with Pharmacist Services Questionnaire (PSPSQ 2.0) into the Nepalese version in a community settings," PLOS ONE, Public Library of Science, vol. 15(10), pages 1-15, October.
    11. Chen, Chi-Chen & Cheng, Shou-Hsia, 2023. "Does continuity of care improve patient satisfaction? An instrumental variable approach," Health Policy, Elsevier, vol. 130(C).
    12. Agneta Schröder & Gerd Ahlström & Bodil Wilde Larsson, 2006. "Patients’ perceptions of the concept of the quality of care in the psychiatric setting: a phenomenographic study," Journal of Clinical Nursing, John Wiley & Sons, vol. 15(1), pages 93-102, January.
    13. Mauro Serapioni & Pedro Lopes Ferreira & Patrícia Antunes, 2014. "Participação em Saúde: Conceitos e Conteúdos," Notas Económicas, Faculty of Economics, University of Coimbra, issue 40, pages 26-42, December.
    14. Liliana Hawrysz & Grażyna Gierszewska & Agnieszka Bitkowska, 2021. "The Research on Patient Satisfaction with Remote Healthcare Prior to and during the COVID-19 Pandemic," IJERPH, MDPI, vol. 18(10), pages 1-14, May.
    15. Bentur, Netta & Gross, Revital & Brammli-Greenberg, Shuli, 2004. "Satisfaction with and access to community care of the chronically ill in Israel's health system," Health Policy, Elsevier, vol. 67(2), pages 129-136, February.
    16. Murante, Anna Maria & Vainieri, Milena & Rojas, Diana & Nuti, Sabina, 2014. "Does feedback influence patient - professional communication? Empirical evidence from Italy," Health Policy, Elsevier, vol. 116(2), pages 273-280.
    17. Valérie Buthion & Nathalie Dumet & Stéphanie Verfay-Bertaud & Mélissa Amate & Nathalie Havet, 2018. "EFFICARD - L’organisation des soins et la vie avec l’insuffisance cardiaque Etude exploratoire sur les interactions entre les patients et leur prise en charge," Working Papers hal-01989323, HAL.
    18. Santos, Eleonora & Khan, Shahed, 2018. "Patients' Satisfaction with the NHS: A Novel Indicator for Portugal," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 5(1), pages 12-17.
    19. Thekla J. Grötz & Lisa Zöll & Anke Hollinderbäumer & Thomas Nowak & Tamara Zajontz & Lina Behling & Sabine Fischbeck & Uwe Schmidt & James Deschner, 2023. "Effect of a One-Time Communication Training Session on Dental Students’ Self-Efficacy Expectancy," IJERPH, MDPI, vol. 20(4), pages 1-8, February.
    20. Jing Zhao & Xiaohui Li & Hui Xiao & Naixue Cui & Liang Sun & Yuhua Xu, 2019. "Mindfulness and burnout among bedside registered nurses: A cross‐sectional study," Nursing & Health Sciences, John Wiley & Sons, vol. 21(1), pages 126-131, March.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:vikjou:v:40:y:2015:i:1:p:42-61. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.