IDEAS home Printed from https://ideas.repec.org/a/sae/padigm/v21y2017i1p52-74.html
   My bibliography  Save this article

Examining Applicability of RSQS with Added Dimensions for Organized Apparel Retailers in India

Author

Listed:
  • Arif Hasan

Abstract

This study endeavours to validate and develop a scale for organized apparel retail stores, as there is a need to develop and validate a modified instrument. Primary data have been collected from selected organized apparel retailers. Statistical tools, exploratory factor analysis (EFA) and structural equation modeling (SEM), were applied. It revealed that Retail Service Quality Scale (RSQS) model in original form is deficient and less appropriate in the Indian context, modified scale (i.e., Apparel Store Service & Product Quality Scale [ASSPQS]) may exhibit strong model fit for apparel retail sector. The findings and recommendations will enable retail stores to gather insights into current levels of service and product quality and may facilitate them in the improvement of certain aspects in service and product quality of the stores.

Suggested Citation

  • Arif Hasan, 2017. "Examining Applicability of RSQS with Added Dimensions for Organized Apparel Retailers in India," Paradigm, , vol. 21(1), pages 52-74, June.
    • Handle: RePEc:sae:padigm:v:21:y:2017:i:1:p:52-74
    DOI: 10.1177/0971890717701516
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/0971890717701516
    Download Restriction: no
    File URL: https://libkey.io/10.1177/0971890717701516?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Kaul Subhashini, 2005. "Measuring Retail Service Quality: Examining Applicability of International Research Perspectives in India," IIMA Working Papers WP2005-10-02, Indian Institute of Management Ahmedabad, Research and Publication Department.
    2. Sinha, Piyush Kumar & Kar Sanjay Kumar, 2007. "An Insight into the Growth of New Retail Formats in India," IIMA Working Papers WP2007-03-04, Indian Institute of Management Ahmedabad, Research and Publication Department.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Javalgi, Rajshekhar (Raj) G. & Grossman, David A., 2016. "Aspirations and entrepreneurial motivations of middle-class consumers in emerging markets: The case of India," International Business Review, Elsevier, vol. 25(3), pages 657-667.
    2. Ch. Jayasankara Prasad, 2010. "Effect of Consumer Demographic Attributes on Store Choice Behaviour in Food and Grocery Retailing - An Empirical Analysis," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 35(1), pages 35-58, February.
    3. Dharmendra Mehta & Naveen K. Mehta & Jitendra Sharma, 2012. "Indian Organized Retail Sector: Impediments and Opportunities," Oeconomics of Knowledge, Saphira Publishing House, vol. 4(5), pages 8-17, November.
    4. Ekta Duggal & Harsh V. Verma, 2016. "Deconstructing Retail Service Quality in India," Paradigm, , vol. 20(2), pages 143-158, December.
    5. Rajesh Sharma & Abhinanda Gautam, 2017. "Redefining Retail Store Formats - A South African Study," Applied Finance and Accounting, Redfame publishing, vol. 3(2), pages 61-69, August.
    6. Kulke, Elmar & Suwala, Lech, 2015. "Internationalization of grocery retailers in emerging markets – general considerations and economic impacts," EconStor Preprints 247642, ZBW - Leibniz Information Centre for Economics.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:padigm:v:21:y:2017:i:1:p:52-74. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.