IDEAS home Printed from https://ideas.repec.org/a/sae/loceco/v28y2013i6p527-538.html
   My bibliography  Save this article

Using community communicators to build trust and understanding between local councils and residents in the United Kingdom

Author

Listed:
  • Matthew Wood
  • Julie Fowlie

Abstract

This article is a development of research published by the authors ( Wood and Fowlie, 2010 ) and explores the role of relationships and social networks within a social marketing approach to community communications in the UK. An understanding of their importance and value in delivering cost-effective customer-oriented services has grown significantly in the current political climate of cost cutting and ‘Big Society’. Specifically, it evaluates the effectiveness of using innovative communications channels – with community communicators playing a central role – to increase trust and positive perceptions of local government amongst resident networks in the London Boroughs of Sutton, Havering and Bexley. The article aims to provide practitioners with practical suggestions to address these issues.

Suggested Citation

  • Matthew Wood & Julie Fowlie, 2013. "Using community communicators to build trust and understanding between local councils and residents in the United Kingdom," Local Economy, London South Bank University, vol. 28(6), pages 527-538, September.
    • Handle: RePEc:sae:loceco:v:28:y:2013:i:6:p:527-538
    DOI: 10.1177/0269094213497184
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/0269094213497184
    Download Restriction: no
    File URL: https://libkey.io/10.1177/0269094213497184?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Cherniss, Cary, 2010. "Emotional Intelligence: Toward Clarification of a Concept," Industrial and Organizational Psychology, Cambridge University Press, vol. 3(2), pages 110-126, June.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Wafa Ismail Saud, 2019. "Emotional Intelligence and its Relationship to Academic Performance Among Saudi EFL Undergraduates," International Journal of Higher Education, Sciedu Press, vol. 8(6), pages 222-222, December.
    2. Yesha Seth Dua, 2015. "Emotional Intelligence of Entrepreneurs and their Decision-making Style: Role of Vision," Jindal Journal of Business Research, , vol. 4(1-2), pages 101-114, June.
    3. Shoaib Shafique & Iram Naz, 2023. "A Mediating and Moderating Analysis of the Relationship Between Team Emotional Intelligence and Team Performance," SAGE Open, , vol. 13(1), pages 21582440231, February.
    4. Siping Wu & Xiaoshuang Zhu & Guoxiu Tian & Xiaowei Kang, 2023. "Exploring the Relationships between Pre-Service Preparation and Student Teachers’ Social-Emotional Competence in Teacher Education: Evidence from China," Sustainability, MDPI, vol. 15(3), pages 1-16, January.
    5. Asma Ibrahim Alotaibi & Nada Saleh Badawi, 2023. "Emotional Intelligence and Entrepreneurial Success: An Empirical Study of Entrepreneurs in the Saudi Market," Academic Journal of Interdisciplinary Studies, Richtmann Publishing Ltd, vol. 12, May.
    6. Sarah Herpertz & Sophia Nizielski & Michael Hock & Astrid Schütz, 2016. "The Relevance of Emotional Intelligence in Personnel Selection for High Emotional Labor Jobs," PLOS ONE, Public Library of Science, vol. 11(4), pages 1-11, April.
    7. Oana Oprișan & George Bucăţa & Cosmin Tileagă, 2016. "The Role and Importance of the Manager in the Management Process," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(2), pages 378-382, February.
    8. Akduman, Gülbeniz & Hatipoğlu, Zeynep & Yüksekbilgili, Zeki, 2014. "A Research about Emotional Intelligence on Generations," MPRA Paper 61397, University Library of Munich, Germany.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:loceco:v:28:y:2013:i:6:p:527-538. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: http://www.lsbu.ac.uk/index.shtml .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.