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Fostering the Innovative Work Behavior of Knowledge Workers in Malaysia’s Knowledge Intensive Business Services: A Social Capital Perspective

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  • Yeoh Khar Kheng
  • Sethela June

Abstract

This study was undertaken to investigate the relationship between social capital and innovative work behavior among the knowledge workers in Malaysia. Past literatures reported that social capital and innovative work behavior to have a significant relationship in various business sectors, but none of the research was conducted in knowledge intensive business services. Moreover, some researchers concluded that the relationship is rather weak and inconclusive. This study utilized mail survey by distributing 1520 questionnaires to knowledge workers, but only 310 were useful for analysis using SPSS, therefore 20.6 % response rate was registered. The results established that there was a significant relationship between social capitals and the innovative work behavior of knowledge workers in KIBS in Malaysia.

Suggested Citation

  • Yeoh Khar Kheng & Sethela June, 2016. "Fostering the Innovative Work Behavior of Knowledge Workers in Malaysia’s Knowledge Intensive Business Services: A Social Capital Perspective," International Journal of Management Sciences, Research Academy of Social Sciences, vol. 7(3), pages 162-169.
    • Handle: RePEc:rss:jnljms:v7i3p5
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    References listed on IDEAS

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    3. Syed Ali Raza & Nida Hanif, 2013. "Factors affecting internet banking adoption among internal and external customers: a case of Pakistan," International Journal of Electronic Finance, Inderscience Enterprises Ltd, vol. 7(1), pages 82-96.
    4. Jeroen de Jong & Deanne den Hartog, 2003. "Leadership as a determinant of innovative behaviour," Scales Research Reports H200303, EIM Business and Policy Research.
    5. Peter R. Monge & Michael D. Cozzens & Noshir S. Contractor, 1992. "Communication and Motivational Predictors of the Dynamics of Organizational Innovation," Organization Science, INFORMS, vol. 3(2), pages 250-274, May.
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