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Service technologies as factor of service and tourism companies' competitiveness

Author

Listed:
  • Zhanna Gornostaeva

    (Institute of the Service Sector and Entrepreneurship (branch) Don State Technical University in Stavropol, Russia)

  • Vladimir Zhidkov

    (The Technological Institute of Service (branch) Don State Technical University in Stavropol, Russia)

Abstract

The authors define the role of service technology in shaping the quality of service and tourism companies, the authors' method of measuring the quality of service and tourism businesses and developing a conceptual model of quality of service and the conceptual model of the internal quality of the service, and also carry out testing of the model on the example of the 'Intourist' Hotel in Volgograd, Russia.

Suggested Citation

  • Zhanna Gornostaeva & Vladimir Zhidkov, 2014. "Service technologies as factor of service and tourism companies' competitiveness," Review of Applied Socio-Economic Research, Pro Global Science Association, vol. 8(2), pages 78-86, June.
    • Handle: RePEc:rse:wpaper:v:8:y:2014:i:2:p:78-86
    as

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    File URL: http://reaser.eu/RePec/rse/wpaper/REASER8_8Gornostaeva_P78-86.pdf
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    References listed on IDEAS

    as
    1. J. Gornostaeva & E. Alekhina & I. Kushnareva, 2014. "Comparative analysis of efficiency of activity of service enterprises in Russia and the countries of Eastern Europe," Review of Applied Socio-Economic Research, Pro Global Science Association, vol. 7(1), pages 61-72, June.
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    More about this item

    Keywords

    competitiveness; quality of services; service and tourism companies; service technology;
    All these keywords.

    JEL classification:

    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing

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