A Practitioner’s approach to Drucker’s Knowledge- Worker Productivity in the 21st Century—a New Model (Part Two)

This is the second article on the empirical study of Drucker’s knowledge-worker productivity. The first article examined productivity in the context of the 21st century, focusing on Drucker’s six major factors determining knowledge-worker productivity. From these six factors, a Baldrige-based (2006) building-block questionnaire survey and a follow-up structured interview were empirically tested to establish knowledge-worker productivity level of readiness and alignment issues when integrating business processes with Drucker’s knowledge-worker productivity. The second article is based on a recent empirical study of a mixed-method nature. The study confirmed how the application of knowledge-worker productivity practice could improve productivity, the quality of work, empowers knowledge workers to accomplish their ‘tasks’ and, consequently, the ‘organisation tasks’ by following an organisational unified strategy in an interdependent way that brings about a doing thing right approach. In conclusion, this initial study of a knowledge-intensive organisation, in general, fully supported Drucker’s proposition of the six major factors determining knowledge-worker productivity. It is suggested that more studies using this mixed-method technique should be conducted to provide the quantitative data to strengthen the methodology.