Electronic Services, A Real Support For Citizens And Business Community
AbstractElectronic services represent an integrated and indispensable component in a modern society, strongly characterised by a continuous process of transformation. From this perspective, the paper presents a fraction of the research results conducted by the author in order to identify some particular aspects related to the electronic services, the users and the main encountered difficulties. Using a specific research methodology, the obtained data, was analyzed based on direct and indirect correlations. The sample is composed of 75 subjects mainly citizens and the business environment representatives, that are electronic services users. The results obtained are showing the fact that the electronic services users should be approached by the providers differently, mainly because their perceptions and attitudes related to such services are not similar at all. Also, the research results, underlined the fact that there is a significant difference between the quality of the electronic services provided by the public administration and the other electronic delivered by different private organizations. According to our results, both the citizens and the business community representatives are unsatisfied by the electronic services and this paper is analyzing the main causes of such situations. The last part of the paper is containing the main conclusions and a few recommendations for increasing the accessibility of the citizens and the business environment, to the electronic services and the ways in which the public services networking can be improved for a sustainable development of the Romanian business environment and for a better citizen’s satisfaction
Download InfoIf you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
Bibliographic InfoArticle provided by Research Centre in Public Administration and Public Services, Bucharest, Romania in its journal Management Research and Practice.
Volume (Year): 4 (2012)
Issue (Month): 3 (September)
electronic services; business environment; customer satisfaction.;
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
- Sorin BURLACU, 2011. "Characteristics of Knowledge-Based Economy and New Technologies in Education," REVISTA ADMINISTRATIE SI MANAGEMENT PUBLIC, Faculty of Administration and Public Management, Academy of Economic Studies, Bucharest, Romania, vol. 2011(16), pages 114-119, June.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Colesca Sofia) The email address of this maintainer does not seem to be valid anymore. Please ask Colesca Sofia to update the entry or send us the correct address.
If references are entirely missing, you can add them using this form.