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How To Build Total Quality Management System For Higher Education In A Small Country

Author

Listed:
  • Milenkovska, Violeta

    (, University of Tourism and Management in Skopje, Republic of North Macedonia)

  • Novkovska, Blagica

    (, University of Tourism and Management in Skopje, Republic of North Macedonia)

Abstract

In this paper the issue of effective establishment of total quality management system in higher education in Macedonia is discussed in details. In Macedonia, substantial changes occurred during last two decades: introduction of Bologna system, establishment of private higher education institutions, accompanied by multiple changes of the respective state regulation. After a period of intensive changes, actual state of the higher educational system is relatively stable, allowing introduction of largely applied quality management system intended to be used in future on long term. On central level, particular role is expected to be played by the higher education Quality Agency, responsible for the accreditation and evaluation of higher education in Macedonia, according the new low. Effective system has to produce value for all stakeholders. Authors consider that in the next period optimal conditions will be in place to introduce uniform total quality management system which will support accelerated improvement of the quality of higher education services.

Suggested Citation

  • Milenkovska, Violeta & Novkovska, Blagica, 2019. "How To Build Total Quality Management System For Higher Education In A Small Country," UTMS Journal of Economics, University of Tourism and Management, Skopje, Macedonia, vol. 10(2), pages 227-235.
    • Handle: RePEc:ris:utmsje:0276
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    File URL: http://utmsjoe.mk/files/Vol.%2010%20No.%202/UTMSJOE-2019-1002-08-Milenkovska-Novkovska.pdf
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    References listed on IDEAS

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    1. repec:sph:rjedep:v:3:y:2017:i:6:p:64-78 is not listed on IDEAS
    2. Elena Gurgu & Aristide Cociuban, 2017. "Evaluation in PR through current methods and performance indicators. Future trends," Journal of Economic Development, Environment and People, Alliance of Central-Eastern European Universities, vol. 6(3), pages 64-78, September.
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      More about this item

      Keywords

      quality management; higher education; business process modelling;
      All these keywords.

      JEL classification:

      • I21 - Health, Education, and Welfare - - Education - - - Analysis of Education
      • I29 - Health, Education, and Welfare - - Education - - - Other
      • K39 - Law and Economics - - Other Substantive Areas of Law - - - Other
      • M30 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - General

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