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Service Delivery In Selected Local Government Councils In Osun State, Nigeria

Author

Listed:
  • ALUKO, L. O.

    (Department of Public Administration Obafemi Awolowo)

Abstract

The local government which is the third tier of government in Nigeria, has for a long time been subjected to heavy criticisms because of their inability to offer good service delivery. This study was therefore designed to investigate the problems at stake and how these can be overcome. Specifically, the objectives of the study are: (i) identify the factors that determine service delivery in selected local government councils in Osun state; (ii) determine the weight or the potency of each of the identified determinants on service delivery; and (iii) investigate what can be done to improve service delivery in the selected local government councils in Osun state. Data for this study were obtained from both primary and secondary data. For the primary data, quantitative method was used. A total of three hundred and thirty four (334) respondents were selected for questionnaire administration. Data from secondary sources like books, journals, newspaper clippings, and internet were used to complement the primary data. Data collected were analyzed in terms of tables, frequency and percentages. It was found that service delivery is a multi-dimensional phenomenon, and that it cannot be explained with a singular variable but an array of variables. This paper concluded that the condition of service and general welfare packages for workers should be reviewed and upgraded from time to time so as to serve as morale booster for the employees.

Suggested Citation

  • Aluko, L. O., 2016. "Service Delivery In Selected Local Government Councils In Osun State, Nigeria," Ilorin Journal of Business and Social Sciences, Faculty of Social Sciences, University of Ilorin, vol. 18(1), pages 26-47, October.
    • Handle: RePEc:ris:ilojbs:0002
    as

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    References listed on IDEAS

    as
    1. Olatunji Eniola SULE & Sarat Iyabo AMUNI & Kehinde A. OBASAN & Hassan A. BANJO, 2015. "Wages and salaries as a motivational tool for enhancing organizational performance. A survey of selected Nigerian workplace," EuroEconomica, Danubius University of Galati, issue 1(34), pages 7-26, May.
    2. Berry, Chris & Forder, Ali & Sultan, Sonya & Moreno-Torres, Magui, 2004. "Approaches To Improving The Delivery Of Social Services In Difficult Environments," PRDE Working Papers 12823, Department for International Development (DFID) (UK).
    Full references (including those not matched with items on IDEAS)

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