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A Fuzzy Multi-Criteria Decision-Making Model for the Selection of Courier Service Providers: An Empirical Study from Shippers' Perspective in Taiwan

Author

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  • Ji-Feng Ding

    (Department of Aviation and Maritime Management, Chang Jung Christian University, 396 Chang Jung Rd., Sec. 1, Kway Jen, Tainan, Taiwan, R.O.C.)

  • Gin-Shuh Liang

    (Department of Shipping and Transportation Management, National Taiwan Ocean University, Keelung 202, Taiwan, R.O.C.)

  • Cheng-Hsin Yeh

    (Department of Shipping and Transportation Management, National Taiwan Ocean University, Keelung 202, Taiwan, R.O.C.)

  • Ya-Ching Yeh

    (Department of Shipping and Transportation Management, National Taiwan Ocean University, Keelung 202, Taiwan, R.O.C.)

Abstract

The main purpose of this paper is to develop a fuzzy multi-criteria decision-making (FMCDM) model to support decisions on the selection of a suitable courier service provider (CSP). The emphasis of the systematic appraisal employed in the evaluation process is on trapezoidal fuzzy numbers and linguistic values characterised by trapezoidal fuzzy numbers, as well as the graded mean integration representation method. An empirical study with four alternatives, that is, DHL, FedEx, UPS, and Taiwan Post Office, is designed to demonstrate the FMCDM algorithm. Study results show that UPS and Taiwan Post Office are the best and worst CSPs, based on shippers' perceptions in Taiwan. Maritime Economics & Logistics (2005) 7, 250–261. doi:10.1057/palgrave.mel.9100135

Suggested Citation

  • Ji-Feng Ding & Gin-Shuh Liang & Cheng-Hsin Yeh & Ya-Ching Yeh, 2005. "A Fuzzy Multi-Criteria Decision-Making Model for the Selection of Courier Service Providers: An Empirical Study from Shippers' Perspective in Taiwan," Maritime Economics & Logistics, Palgrave Macmillan;International Association of Maritime Economists (IAME), vol. 7(3), pages 250-261, September.
    • Handle: RePEc:pal:marecl:v:7:y:2005:i:3:p:250-261
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    Cited by:

    1. Ding, Ji-Feng & Shyu, Wen-Hwa & Yeh, Chun-Tsen & Ting, Pi-Hui & Ting, Chung-Te & Lin, Chien-Pang & Chou, Chien-Chang & Wu, Su-Sin, 2016. "Assessing customer value for express service providers: An empirical study from shippers’ perspective in Taiwan," Journal of Air Transport Management, Elsevier, vol. 55(C), pages 203-212.
    2. Balmer, John M.T. & Lin, Zhibin & Chen, Weifeng & He, Xinming, 2020. "The role of corporate brand image for B2B relationships of logistics service providers in China," Journal of Business Research, Elsevier, vol. 117(C), pages 850-861.
    3. Aikaterini Papapostolou & Charikleia Karakosta & Kalliopi-Anastasia Kourti & Haris Doukas & John Psarras, 2019. "Supporting Europe’s Energy Policy Towards a Decarbonised Energy System: A Comparative Assessment," Sustainability, MDPI, vol. 11(15), pages 1-26, July.

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