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Analysis of Consumer Perception Regarding the Quality of Services Offered by Casa Ecologica Guesthouse

Author

Listed:
  • Loredana Dinu

    („Babes Bolyai” University of Cluj-Napoca, Faculty of Economics and Business Administration, Romania)

  • Gabriel Dinu

    („Babes Bolyai” University of Cluj-Napoca, Faculty of Economics and Business Administration, Romania)

  • Jeanina-Biliana Ciurea

    („Babes Bolyai” University of Cluj-Napoca, Faculty of Economics and Business Administration, Romania)

Abstract

This paper explores the analysis of consumer perception in the context of services provided by the Casa Ecologica Guesthouse. The study investigates how customers perceive the quality, sustainability, and overall experience offered by this ecologically oriented guesthouse. The obtained results provide a profound understanding of customer expectations and satisfaction, thus offering valuable perspectives for the continuous improvement of services within the ecological hospitality sector.

Suggested Citation

  • Loredana Dinu & Gabriel Dinu & Jeanina-Biliana Ciurea, 2023. "Analysis of Consumer Perception Regarding the Quality of Services Offered by Casa Ecologica Guesthouse," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(2), pages 442-452, December.
    • Handle: RePEc:ovi:oviste:v:xxiii:y:2023:i:2:p:442-452
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    More about this item

    Keywords

    consumer perception; service quality; consumer satisfaction;
    All these keywords.

    JEL classification:

    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing
    • Z32 - Other Special Topics - - Tourism Economics - - - Tourism and Development

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