IDEAS home Printed from https://ideas.repec.org/a/ovi/oviste/vxviy2016i2p355-360.html
   My bibliography  Save this article

Policies and Strategies Quality Courier Services Market Case Study DHL

Author

Listed:
  • Nicoleta Andreea NeacÅŸu

    (Transilvania University of BraÅŸov)

  • Simona Bălăşescu

    (Transilvania University of BraÅŸov)

Abstract

In this paper we presented some of the policies and strategies quality courier servicesimplemented at DHL. We focused on this company because it is the only one that has achievedSuperbrand status in category '' Transport and Courier '. This company is an economic model to befollowed, both in terms of the values it perpetuates the market and developed a business model. Company policy in quality, is to offer its customers high quality services in the field of courierservices at a competitive price, under achieving a good profit for the company and a good salaryfor employees.

Suggested Citation

  • Nicoleta Andreea NeacÅŸu & Simona Bălăşescu, 2016. "Policies and Strategies Quality Courier Services Market Case Study DHL," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(2), pages 355-360, February.
    • Handle: RePEc:ovi:oviste:v:xvi:y:2016:i:2:p:355-360
    as

    Download full text from publisher

    File URL: http://stec.univ-ovidius.ro/html/anale/ENG/2016/2016-II-full/s4/13.pdf
    Download Restriction: no
    ---><---

    More about this item

    Keywords

    courier services; transportation; fast delivery; courier services market;
    All these keywords.

    JEL classification:

    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ovi:oviste:v:xvi:y:2016:i:2:p:355-360. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Gheorghiu Gabriela (email available below). General contact details of provider: https://edirc.repec.org/data/feoviro.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.