The Loyalty - Marketing Tool For Hotel Organizations
AbstractWith the increasing demands of consumers and their selectivity for choosing the services, hotel organizations are becoming more and more concerned about mantaining the customer’s loyalty through its term. In this respect, the organizations are dropping their efforts on meeting comprehensive expectations and requirements of customers, by identifying and analyzing continuous desires and requirements expressed by the customers, turning them into ideas for products / services for the development and perpetuation of sustainable relationships, economically advantageous for customers. Once the customer is convinced about the company’s ability of providing high quality services, and it turns into repeated purchase, there it will be the customer loyalty. A loyal customer is a stable source of long term income for the organization because this recommends it to other potential customers. However, consumer loyalty is not maintained by itself, it exists as long as consumers believe that getting additional value embodied in quality/price ratio,comparing to another organization offering similar services.
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Bibliographic InfoArticle provided by Ovidius University of Constantza, Faculty of Economic Sciences in its journal Ovidius University Annals, Economic Sciences Series.
Volume (Year): XII (2012)
Issue (Month): 2 (Decembre)
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Web page: http://www.univ-ovidius.ro/facultatea-de-stiinte-economice
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hotel organizations; customer satisfaction; loyalty.;
Find related papers by JEL classification:
- L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism
- M31 - Business Administration and Business Economics; Marketing; Accounting - - Marketing and Advertising - - - Marketing
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