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Editorial – Special Issue: Managing Smart Services and Smart Service Systems

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  • Bilstein, Nicola
  • Stummer, Christian

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  • Bilstein, Nicola & Stummer, Christian, 2023. "Editorial – Special Issue: Managing Smart Services and Smart Service Systems," SMR - Journal of Service Management Research, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 7(1), pages 2-6.
    • Handle: RePEc:nms:nomsmr:10.5771/2511-8676-2023-1-2
    DOI: 10.5771/2511-8676-2023-1-2
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    References listed on IDEAS

    as
    1. Schleef, Melina & Bilstein, Nicola & Schrader, Paul T. & Stummer, Christian, 2023. "When Smart Products Become Dumb (Again): Voluntary and Legally Required Service Updates and Their Impact on Consumers’ Purchase Intention," SMR - Journal of Service Management Research, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 7(1), pages 52-65.
    2. Janotta, Frederica, 2023. "Making emergent technologies more tangible - Effects of presentation form on user perceptions in the context of automated mobility," SMR - Journal of Service Management Research, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 7(1), pages 7-22.
    3. Swen Nadkarni & Reinhard Prügl, 2021. "Digital transformation: a review, synthesis and opportunities for future research," Management Review Quarterly, Springer, vol. 71(2), pages 233-341, April.
    4. Daniel Beverungen & Oliver Müller & Martin Matzner & Jan Mendling & Jan Brocke, 2019. "Conceptualizing smart service systems," Electronic Markets, Springer;IIM University of St. Gallen, vol. 29(1), pages 7-18, March.
    5. Jesenko, Berndt & Thalmann, Stefan, 2023. "Analysing the Introduction of Data-Driven Service Innovation Processes: Stages of Implementation, Success Factors, and Prerequisites," SMR - Journal of Service Management Research, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 7(1), pages 39-51.
    6. Christian Stummer & Lars Lüpke & Markus Günther, 2021. "Beaming market simulation to the future by combining agent-based modeling with scenario analysis," Journal of Business Economics, Springer, vol. 91(9), pages 1469-1497, November.
    7. Oliver Michler & Reinhold Decker & Christian Stummer, 2020. "To trust or not to trust smart consumer products: a literature review of trust-building factors," Management Review Quarterly, Springer, vol. 70(3), pages 391-420, August.
    8. Henkens, Bieke & Verleye, Katrien & Larivière, Bart, 2021. "The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems," International Journal of Research in Marketing, Elsevier, vol. 38(2), pages 425-447.
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