IDEAS home Printed from https://ideas.repec.org/a/mve/journl/v32y2006i2p61-69.html
   My bibliography  Save this article

An Objective Measure of Service and Its Effect on Tipping

Author

Listed:
  • Peter M. Kerr

    (Southeast Missouri State University)

  • Bruce R. Domazlicky

    (Southeast Missouri State University)

  • Adam P. Kerr
  • Joseph R. Knittel

Abstract

The effect of service quality on tipping is not well documented. Surveys indicate at least a weak relationship between service quality and the size of the tip. We look at an objective measure of service, the time it takes a delivery driver to deliver an order to a customer and relate it to the subsequent tip. We estimate a regression model that confirms that the tip percentage increases as the time to delivery decreases, while controlling for such factors as income, gender, and race. Therefore, while tipping is subject to strong social norms, we at least provide some evidence that service quality also affects the probability and size of a tip.

Suggested Citation

  • Peter M. Kerr & Bruce R. Domazlicky & Adam P. Kerr & Joseph R. Knittel, 2006. "An Objective Measure of Service and Its Effect on Tipping," Journal of Economic Insight, Missouri Valley Economic Association, vol. 32(2), pages 61-69.
    • Handle: RePEc:mve:journl:v:32:y:2006:i:2:p:61-69
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Tin-Chun Lin, 2007. "Economic Behavior of Restaurant Tipping," Economics Bulletin, AccessEcon, vol. 4(2), pages 1-10.
    2. Frank, David G. & Lynn, Michael, 2020. "Shattering the Illusion of the Self-Earned Tip: The Effect of a Restaurant Magician on Co-Workers’ Tips," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 87(C).

    More about this item

    JEL classification:

    • D12 - Microeconomics - - Household Behavior - - - Consumer Economics: Empirical Analysis
    • C20 - Mathematical and Quantitative Methods - - Single Equation Models; Single Variables - - - General
    • A12 - General Economics and Teaching - - General Economics - - - Relation of Economics to Other Disciplines

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:mve:journl:v:32:y:2006:i:2:p:61-69. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Ken Brown (email available below). General contact details of provider: https://edirc.repec.org/data/mveaaea.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.