IDEAS home Printed from https://ideas.repec.org/a/mth/ijhr88/v11y2021i4p8-23.html
   My bibliography  Save this article

The Effects of Emotional Labour, Job Characteristics and Job Demands on Job Burnout with Counterproductive Behaviour in Hermina Hospital Depok, West Java, Indonesia

Author

Listed:
  • Sera Causalita Utami Putri
  • Iwan Kresna Setiadi
  • Santoso Iman Mulyono

Abstract

The quantitative research method is used in this research that aims to determine the effects of emotional labour, job characteristics and job demands on job burnout with counterproductive behaviour. The respondents in this research are nurses with a population of 160. The size of the sample was taken as much as 100 respondents, with a probability sampling method specifically for simple random sampling. The questionnaire was used for data collection. The analysis technique used in this research is the analysis PLS (Partial Least Square) method. The results of this study indicate that (1) emotional labour has an effect on job burnout with a path coefficient of 0.751. (2) job characteristics have an effect on job burnout with a path coefficient of 0.231 (3) job burnout has an effect on counterproductive behaviour with a path coefficient of 0.951 and (4) job demands have an effect on job burnout with a path coefficient of 0.687.

Suggested Citation

  • Sera Causalita Utami Putri & Iwan Kresna Setiadi & Santoso Iman Mulyono, 2021. "The Effects of Emotional Labour, Job Characteristics and Job Demands on Job Burnout with Counterproductive Behaviour in Hermina Hospital Depok, West Java, Indonesia," International Journal of Human Resource Studies, Macrothink Institute, vol. 11(4), pages 823-823, December.
    • Handle: RePEc:mth:ijhr88:v:11:y:2021:i:4:p:8-23
    as

    Download full text from publisher

    File URL: https://www.macrothink.org/journal/index.php/ijhrs/article/download/19077/14930
    Download Restriction: no
    File URL: https://www.macrothink.org/journal/index.php/ijhrs/article/view/19077
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Umair Ahmed & Muzafar Hussain Shah & Benazir Ahmed Siddiqui & Saeed Abbas Shah & Abdul Samad Dahri & Muhammad Asif Qureshi, 2017. "Troubling Job Demands at Work: Examining the Deleterious Impact of Workload and Emotional Demands on Work Engagement," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 7(6), pages 96-106, June.
    2. Rub Nawaz & Muhammad Zia-UD-Din & Muhammad Tahir Nadeem & Mohy ud Din, 2018. "The Impact of Psychopathy on Counterproductive Work Behavior," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 8(7), pages 208-220, July.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Muhammad Asif Qureshi & Karim Bux Shah Syed & Noor Ahmed Brohi & Arjumand Bano Soomro & Tania Mushtaque, 2019. "Impact of Job Clarity on Nurses’ Job Satisfaction: A Moderating Role of Fairness Perception," International Business Research, Canadian Center of Science and Education, vol. 12(4), pages 187-195, April.
    2. Syed Mir Muhammad Shah & Ramsha Ali & Abdul Samad Dahri & Noor Ahmed Brohi & Zulfiqar Ahmed Maher & Waseem-Ul-Hameed, 2018. "Determinants of Job Satisfaction among Nurses: Evidence from South Asian Perspective," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 8(5), pages 19-26, May.
    3. Benedicte Langseth-Eide & Joar Vittersø, 2021. "Here, There, and Everywhere: Applying Vignettes to Investigate Appraisals of Job Demands," Sustainability, MDPI, vol. 13(21), pages 1-19, October.
    4. Tan Fee Yean & Johanim Johari & Khulida Kirana Yahya & Tay Lee Chin, 2022. "Determinants of Job Dissatisfaction and Its Impact on the Counterproductive Work Behavior of University Staff," SAGE Open, , vol. 12(3), pages 21582440221, September.

    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:mth:ijhr88:v:11:y:2021:i:4:p:8-23. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Technical Support Office (email available below). General contact details of provider: http://www.macrothink.org/journal/index.php/ijhrs/index .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.