“If It’s Easy to Read, It’s Easy to Claim”—The Effect of the Readability of Insurance Contracts on Consumer Expectations and Conflict Behaviour
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DOI: 10.1007/s10603-016-9317-9
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- Loretta Garrison & Manoj Hastak & Jeanne M. Hogarth & Susan Kleimann & Alan S. Levy, 2012. "Designing Evidence-based Disclosures: A Case Study of Financial Privacy Notices," Journal of Consumer Affairs, Wiley Blackwell, vol. 46(2), pages 204-234, June.
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Keywords
Plain language; Reading ease; General contract terms; Conflict engagement;All these keywords.
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