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A Conceptual Perspective on Brand Switching Behaviour of Consumers in Telecommunication Industry

Author

Listed:
  • Md. Shahnawaz Abdin

    (Assistant Professor, Department of Management, Faculty of Management, Jamia Hamdard, New Delhi.)

  • Dr. N. H. Mullick

    (Associate Professor, Department of Management, Faculty of Management, Jamia Hamdard, New Delhi)

Abstract

The best thing to happen to mankind was the mobile phone. India has emerged as the fastest growing mobile phone market in the world. Mobile phone was thought of as a magical gadget in the past. It is a reality now. With the advent of advanced technologies like GSM, CDMA, WLL and 3G technology and growing number of service providers, the competition has increased many folds. Every day, companies belonging to both the public sectoras well as the private sector are putting in their resources and efforts to improve their services so as to give maximum benefit to their customers. Hyper competition in the telecommunication industry, availability of number of subscriber options for consumers, diverse tariff rates offered by each player influence consumers to switch their services providers. This paper focuses on enlisting factors influencing consumer switching behaviour in telecommunication industry. However, one thing is certain. By providing value added services and effective pricing strategies; telecom service providers can influence and control to a large extent the consumer brand switching behaviour and can retain customers.

Suggested Citation

  • Md. Shahnawaz Abdin & Dr. N. H. Mullick, 2016. "A Conceptual Perspective on Brand Switching Behaviour of Consumers in Telecommunication Industry," Journal of Commerce and Trade, Society for Advanced Management Studies, vol. 11(1), pages 50-58, April.
    • Handle: RePEc:jct:journl:v:11:y:2016:i:1:p:50-58
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    References listed on IDEAS

    as
    1. M. Sathish & K.J.Naveen & V.Jeevanantham, 2011. "A study on consumer switching behaviour in cellular service provider," Far East Journal of Psychology and Business, Far East Research Centre, vol. 5(2), pages 13-22, November.
    2. Andres Kuusik, 2007. "Affecting Customer Loyalty: Do Different Factors Have Various Influences In Different Loyalty Levels?," University of Tartu - Faculty of Economics and Business Administration Working Paper Series 58, Faculty of Economics and Business Administration, University of Tartu (Estonia).
    3. M.Sathish & K.Santhosh Kumar & K.J.Naveen & V.Jeevanantham, 2011. "A Study on Consumer Switching Behaviour in Cellular Service Provider: A Study with reference to Chennai," Far East Journal of Psychology and Business, Far East Research Centre, vol. 2(5), pages 71-81, February.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    Telecommunication Industry; Brand Switching; Buyer Behaviour; Technology and Competition.;
    All these keywords.

    JEL classification:

    • A0 - General Economics and Teaching - - General
    • C0 - Mathematical and Quantitative Methods - - General

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