IDEAS home Printed from https://ideas.repec.org/a/isp/journl/v16y2022i1p419-425.html
   My bibliography  Save this article

Enhancement Of E-Commerce With Integration Of Postal Services And E-Wallet Services, Albania Case Study

Author

Listed:
  • Gjergji Mulla

Abstract

The purpose of this paper is to provide a general overview of the use of e-commerce in Albania. The article emphasizes the conditions of e-commerce implementation by SME-s, the problems that are faced with the e-commerce solution that has been available in the Albanian market by the IT companies, the lack of integration of e-commerce with other services like online payments used in Albania, shipping of articles with an acceptable cost by companies that operate in the local market and the quality of service that has been introduced to the market. Pre-covid usage of e-commerce in Albania has been moderate. Before covid-19, the businesses that have implemented an e-commerce solution were the ones founded by the young generation. During the pandemic, e-commerce took a significant development. The demand to have e-commerce increased significantly in the market. SMEs saw the implementation of an e- commerce solution as a channel that would help them survive during the pandemic. In this paper, we are proposing a solution that resolved the problems faced with the e-commerce service in Albania. The most suitable solution that was seen in the provision of e-commerce service is through the Albanian Post. The Albania Post is specialized in banking, financial, and transport services. Institutions like State Posts that offer the above mention services are the institutions that could truly support SME-s by offering the e-commerce solution based on the software as a service architecture, integrated with all the above services. The SME-s receive a complete e-commerce solution with integrated services for shipping and payments with low costs, and the Albanian Post gains fees from the transactions that are generated by the e-commerce platform.

Suggested Citation

  • Gjergji Mulla, 2022. "Enhancement Of E-Commerce With Integration Of Postal Services And E-Wallet Services, Albania Case Study," Economy & Business Journal, International Scientific Publications, Bulgaria, vol. 16(1), pages 419-425.
    • Handle: RePEc:isp:journl:v:16:y:2022:i:1:p:419-425
    as

    Download full text from publisher

    File URL: https://www.scientific-publications.net/get/1000055/1665228041303547.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Marvello Yang & Abdullah Al Mamun & Muhammad Mohiuddin & Noorshella Che Nawi & Noor Raihani Zainol, 2021. "Cashless Transactions: A Study on Intention and Adoption of e-Wallets," Sustainability, MDPI, vol. 13(2), pages 1-18, January.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ching Ching Fang & James J. H. Liou & Sun-Weng Huang & Ying-Chuan Wang & Hui-Hua Huang & Gwo-Hshiung Tzeng, 2021. "A Hybrid, Data-Driven Causality Exploration Method for Exploring the Key Factors Affecting Mobile Payment Usage Intention," Mathematics, MDPI, vol. 9(11), pages 1-23, May.
    2. Joanna Błach & Monika Klimontowicz, 2021. "The Determinants of PayTech’s Success in the Mobile Payment Market—The Case of BLIK," JRFM, MDPI, vol. 14(9), pages 1-23, September.
    3. Mashaal A. M. Saif & Nazimah Hussin & Maizaitulaidawati Md Husin & Ayed Alwadain & Ayon Chakraborty, 2022. "Determinants of the Intention to Adopt Digital-Only Banks in Malaysia: The Extension of Environmental Concern," Sustainability, MDPI, vol. 14(17), pages 1-32, September.
    4. Hanim Misbah & Fuadah Johari & Fauzias Mat Nor & Hasnah Haron & Syahidawati Shahwan & Zurina Shafii, 2022. "Sustainable Development, Regional Planning, and Information Management as an Evolving Theme in Waqf Research: A Bibliometric Analysis," Sustainability, MDPI, vol. 14(21), pages 1-25, October.
    5. Wang, Zhan-ao & Samuel, Ribeiro-Navarrete & Chen, Xiao-qian & Xu, Bing & Huang, Wei-lun, 2023. "Central bank digital currencies: Consumer data-driven sustainable operation management policy," Technological Forecasting and Social Change, Elsevier, vol. 196(C).
    6. Mohd Shafie Rosli & Nor Shela Saleh & Azlah Md. Ali & Suaibah Abu Bakar, 2023. "Factors Determining the Acceptance of E-Wallet among Gen Z from the Lens of the Extended Technology Acceptance Model," Sustainability, MDPI, vol. 15(7), pages 1-23, March.
    7. Monika Kulisz & Agnieszka Bojanowska & Katarzyna Toborek, 2021. "Consumer‘s Behaviour Regarding Cashless Payments during the Covid-19 Pandemic," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 2), pages 278-290.
    8. Egemen Hopalı & Özalp Vayvay & Zeynep Tuğçe Kalender & Deniz Turhan & Ceyda Aysuna, 2022. "How Do Mobile Wallets Improve Sustainability in Payment Services? A Comprehensive Literature Review," Sustainability, MDPI, vol. 14(24), pages 1-30, December.
    9. Zhang, Qi & Ariffin, Shaizatulaqma Kamalul & Richardson, Christopher & Wang, Yuling, 2023. "Influencing factors of customer loyalty in mobile payment: A consumption value perspective and the role of alternative attractiveness," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
    10. Sutticherchart Juthatip & Rakthin Sirisuhk, 2023. "Determinants of digital wallet adoption and super app: A review and research model," Management & Marketing, Sciendo, vol. 18(3), pages 270-289, September.
    11. Bob Foster & Ratih Hurriyati & Muhamad Deni Johansyah, 2022. "The Effect of Product Knowledge, Perceived Benefits, and Perceptions of Risk on Indonesian Student Decisions to Use E-Wallets for Warunk Upnormal," Sustainability, MDPI, vol. 14(11), pages 1-16, May.
    12. Noorshella Che Nawi & Abdullah Al Mamun & Naeem Hayat & Linda Seduram, 2022. "Promoting Sustainable Financial Services Through the Adoption of eWallet Among Malaysian Working Adults," SAGE Open, , vol. 12(1), pages 21582440211, January.
    13. Vimala Balakrishnan & Chin Lay Gan, 2023. "Going Cashless? Elucidating Predictors for Mobile Payment Users’ Readiness and Intention to Adopt," SAGE Open, , vol. 13(4), pages 21582440231, December.

    More about this item

    Keywords

    e-commerce; e-wallet; shipping; payments; covid-19;
    All these keywords.

    JEL classification:

    • A - General Economics and Teaching

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:isp:journl:v:16:y:2022:i:1:p:419-425. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Svetoslav Ivanov (email available below). General contact details of provider: https://www.scientific-publications.net/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.