Creating Work Breaks from Available Idleness
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DOI: 10.1287/msom.2017.0682
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References listed on IDEAS
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Cited by:
- Xu, Shuling & Hall, Nicholas G., 2021. "Fatigue, personnel scheduling and operations: Review and research opportunities," European Journal of Operational Research, Elsevier, vol. 295(3), pages 807-822.
- Dongyuan Zhan & Amy R. Ward, 2019. "Staffing, Routing, and Payment to Trade off Speed and Quality in Large Service Systems," Operations Research, INFORMS, vol. 67(6), pages 1738-1751, November.
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Keywords
work breaks; server-assignment rules; customer contact centers; large-scale service systems; many-server heavy-traffic limits; fluid models;All these keywords.
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