Advanced Search
MyIDEAS: Login to save this article or follow this journal

Association Between Supply Chain Glitches and Operating Performance


Author Info

  • Kevin B. Hendricks

    (Richard Ivey School of Business, The University of Western Ontario, London, Ontario N6A 3K7, Canada)

  • Vinod R. Singhal

    (College of Management, Georgia Institute of Technology, Atlanta, Georgia 30332)

Registered author(s):


    This paper empirically documents the association between supply chain glitches and operating performance. The results are based on a sample of 885 glitches announced by publicly traded firms. Changes in various operating performance metrics for the sample firms are compared against a sample of control firms of similar size and from similar industries. In the year leading up to the announcement, the control-adjusted mean percent changes in operating income, return on sales, and return on assets for the sample firms are -107%, -114%, and -92%, respectively. During this same period, the control-adjusted changes in the level of return on sales and return on assets are -13.78% and -2.32%, respectively. Relative to controls, firms that experience glitches report on average 6.92% lower sales growth, 10.66% higher growth in cost, and 13.88% higher growth in inventories. More importantly, firms do not quickly recover from the negative economic consequences of glitches. During the two-year time period after the glitch announcement, operating income, sales, total costs, and inventories do not improve. We also find that it does not matter who caused the glitch, what the reason was for the glitch, or what industry a firm belongs to---glitches are associated with negative operating performance across the board.

    Download Info

    If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
    File URL:
    Download Restriction: no

    Bibliographic Info

    Article provided by INFORMS in its journal Management Science.

    Volume (Year): 51 (2005)
    Issue (Month): 5 (May)
    Pages: 695-711

    as in new window
    Handle: RePEc:inm:ormnsc:v:51:y:2005:i:5:p:695-711

    Contact details of provider:
    Postal: 7240 Parkway Drive, Suite 300, Hanover, MD 21076 USA
    Phone: +1-443-757-3500
    Fax: 443-757-3515
    Web page:
    More information through EDIRC

    Related research

    Keywords: supply chain glitches; empirical analysis; operating performance;


    No references listed on IDEAS
    You can help add them by filling out this form.


    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as in new window

    Cited by:
    1. Thomas J. Holmes & David K. Levine & James A. Schmitz, Jr., 2008. "Monopoly and the Incentive to Innovate When Adoption Involves Switchover Disruptions," NBER Working Papers 13864, National Bureau of Economic Research, Inc.
    2. Lai, Richard, 2006. "Inventory and the Stock Market," MPRA Paper 4760, University Library of Munich, Germany.
    3. Wagner, Stephan M. & Neshat, Nikrouz, 2010. "Assessing the vulnerability of supply chains using graph theory," International Journal of Production Economics, Elsevier, vol. 126(1), pages 121-129, July.
    4. Chiang, Wen-Chyuan & Russell, Robert & Xu, Xiaojing & Zepeda, David, 2009. "A simulation/metaheuristic approach to newspaper production and distribution supply chain problems," International Journal of Production Economics, Elsevier, vol. 121(2), pages 752-767, October.
    5. Klibi, Walid & Martel, Alain, 2012. "Scenario-based Supply Chain Network risk modeling," European Journal of Operational Research, Elsevier, vol. 223(3), pages 644-658.
    6. Uskonen, Jukka & Tenhiälä, Antti, 2012. "The price of responsiveness: Cost analysis of change orders in make-to-order manufacturing," International Journal of Production Economics, Elsevier, vol. 135(1), pages 420-429.
    7. Lichtenthaler, Ulrich, 2009. "The role of corporate technology strategy and patent portfolios in low-, medium- and high-technology firms," Research Policy, Elsevier, vol. 38(3), pages 559-569, April.
    8. Mohebbi, Esmail & Hao, Daipeng, 2008. "An inventory model with non-resuming randomly interruptible lead time," International Journal of Production Economics, Elsevier, vol. 114(2), pages 755-768, August.
    9. Blome, Constantin & Schoenherr, Tobias, 2011. "Supply chain risk management in financial crises--A multiple case-study approach," International Journal of Production Economics, Elsevier, vol. 134(1), pages 43-57, November.
    10. Ivanov, Dmitry & Sokolov, Boris, 2013. "Control and system-theoretic identification of the supply chain dynamics domain for planning, analysis and adaptation of performance under uncertainty," European Journal of Operational Research, Elsevier, vol. 224(2), pages 313-323.
    11. Marc Bollecker & Wilfrid Azan, 2008. "Les frontières de la recherche en contrôle de gestion : une analyse des cadres théoriques mobilisés," Post-Print halshs-00522395, HAL.
    12. Alexandru Constăngioară, 2013. "Performance Metrics in Supply Chain Management. Evidence from Romanian Economy," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 15(33), pages 170-179, February.
    13. Wuttke, David A. & Blome, Constantin & Henke, Michael, 2013. "Focusing the financial flow of supply chains: An empirical investigation of financial supply chain management," International Journal of Production Economics, Elsevier, vol. 145(2), pages 773-789.


    This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.


    Access and download statistics


    When requesting a correction, please mention this item's handle: RePEc:inm:ormnsc:v:51:y:2005:i:5:p:695-711. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Mirko Janc).

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If references are entirely missing, you can add them using this form.

    If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.