A Queueing System with Auxiliary Servers
AbstractWe examine a queueing system with multiple primary servers and a fewer number of auxiliary servers. There are two classes of customers---those who require service from a primary server working alone and those who require service from a primary server who is assisted by an auxiliary server. Though the apparent Markovian state space is five-dimensional, we show that an aggregation results in an exact two-dimensional representation which is Markovian. Matrix geometric theory is used to obtain approximations for the mean delay and blocking probability of each customer type.
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Bibliographic InfoArticle provided by INFORMS in its journal Management Science.
Volume (Year): 30 (1984)
Issue (Month): 10 (October)
multiple server queues; distinguishable customers;
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- Aksin, O. Zeynep & Harker, Patrick T., 2003. "Capacity sizing in the presence of a common shared resource: Dimensioning an inbound call center," European Journal of Operational Research, Elsevier, vol. 147(3), pages 464-483, June.
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