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Planning the Size and Organization of KLM's Aircraft Maintenance Personnel

Author

Listed:
  • Matthijs C. Dijkstra

    (Alpha Ciboma, Polanerbaan 13a NL-3447 GN, Woerden, The Netherlands)

  • Leo G. Kroon

    (Rotterdam School of Management, Erasmus University, PO Box 1738 NL-3000 DR Rotterdam, The Netherlands)

  • Marc Salomon

    (Rotterdam School of Management, Erasmus University, PO Box 1738 NL-3000 DR Rotterdam, The Netherlands and ORTEC Consultants bv, Groningenweg 6-02, NL-2803 PV Gouda, The Netherlands)

  • Jo A. E. E. van Nunen

    (Rotterdam School of Management, Erasmus University, PO Box 1738 NL-3000 DR Rotterdam, The Netherlands)

  • Luk N. Van Wassenhove

    (INSEAD, Boulevard de Constance, F-77305 Fontainebleau Cedex, France)

Abstract

We developed a decision support system (DSS) for the aircraft maintenance department of KLM Royal Dutch Airlines at Schiphol Airport. This department inspects and maintains aircraft during their ground time at the airport. Its main resource is its workforce. Since January 1990 the DSS has supported management in analyzing several capacity planning problems related to the size and the organization of the workforce. In particular, management uses the DSS to determine the appropriate number of maintenance engineers and their training requirements, and to analyze the efficiency and effectiveness of the maintenance department.

Suggested Citation

  • Matthijs C. Dijkstra & Leo G. Kroon & Marc Salomon & Jo A. E. E. van Nunen & Luk N. Van Wassenhove, 1994. "Planning the Size and Organization of KLM's Aircraft Maintenance Personnel," Interfaces, INFORMS, vol. 24(6), pages 47-58, December.
    • Handle: RePEc:inm:orinte:v:24:y:1994:i:6:p:47-58
    DOI: 10.1287/inte.24.6.47
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    Citations

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    Cited by:

    1. N Safaei & D Banjevic & A K S Jardine, 2011. "Bi-objective workforce-constrained maintenance scheduling: a case study," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 62(6), pages 1005-1018, June.
    2. Simeu-Abazi, Zineb & Ahmad, Alali Alhouaij, 2011. "Optimisation of distributed maintenance: Modelling and application to the multi-factory production," Reliability Engineering and System Safety, Elsevier, vol. 96(11), pages 1564-1575.
    3. Nima Safaei & Dragan Banjevic & Andrew Jardine, 2011. "Workforce-constrained maintenance scheduling for military aircraft fleet: a case study," Annals of Operations Research, Springer, vol. 186(1), pages 295-316, June.
    4. Dinis, Duarte & Barbosa-Póvoa, Ana & Teixeira, Ângelo Palos, 2019. "A supporting framework for maintenance capacity planning and scheduling: Development and application in the aircraft MRO industry," International Journal of Production Economics, Elsevier, vol. 218(C), pages 1-15.

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