Consequences Of A Shift In The Power Balance For The Market Of Services
AbstractThis article starts with some observations on changes in the power balance between clients and suppliers in the service industry. The main forces between these changes are more information in the hands of clients (by use of internet and personal experiences) and less information received by suppliers (by less contact with potential clients because of cost reduction). These changes can be translated into the replacement of a demand oriented market by a demand driven market. For suppliers of services to individuals in such a market two aspects are highly relevant. First the client will formulate his wishes in a kind of "Terms of Reference" and the supplier has to search for interesting requests. This instead of the client searching on internet or somewhere else for the best standard offer. In the second place the client will formulate his wishes often in a way that a single enterprise cannot deliver what is wanted. In order to survive chains of enterprises have to be formed. I mentioned a few of the vulnerable points of chains, points which need to have attention in the contract between the links of the chain.
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Bibliographic InfoArticle provided by Institute of National Economy in its journal Romanian Journal of Economics.
Volume (Year): 26 (2008(XVIII))
Issue (Month): 1(35) (June)
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demand-driven market; client power; business to business services; chains of enterprises; contracts between links;
Find related papers by JEL classification:
- L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software
- M31 - Business Administration and Business Economics; Marketing; Accounting - - Marketing and Advertising - - - Marketing
- O33 - Economic Development, Technological Change, and Growth - - Technological Change; Research and Development; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes
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