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QR Digital Payment System Adoption by Retailers: The Moderating Role of COVID-19 Knowledge

Author

Listed:
  • Yun Jiang

    (Dongbei University of Finance and Economics, China)

  • Hassan Ahmad

    (Dongbei University of Finance and Economics, China)

  • Asad Hassan Butt

    (Dongbei University of Finance and Economics, China)

  • Muhammad Nouman Shafique

    (Gomal University, Pakistan)

  • Sher Muhammad

    (Dongbei University of Finance and Economics, China)

Abstract

The acme of this paper was to examine the QR code payment services adoption by retailers in Pakistan. An all-inclusive review of the literature and data analysis has justified the purpose to use this inventive technology. The study established that innovation diffusion theory (IDT) dimensions and convenience impacted the usefulness of QR code payment services which are well-thought-out critical antecedents of accepting future technologies. The inferences of this research work provide valuable acumens for banks, financial institutions, and the government to develop a platform about digital payment for the retailers, wholesalers, and the end consumers. Further, the study approves that QR code payment services will aid to advance the business operations in Pakistan in the COVID-19 pandemic.

Suggested Citation

  • Yun Jiang & Hassan Ahmad & Asad Hassan Butt & Muhammad Nouman Shafique & Sher Muhammad, 2021. "QR Digital Payment System Adoption by Retailers: The Moderating Role of COVID-19 Knowledge," Information Resources Management Journal (IRMJ), IGI Global, vol. 34(3), pages 41-63, July.
    • Handle: RePEc:igg:rmj000:v:34:y:2021:i:3:p:41-63
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    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IRMJ.2021070103
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    Citations

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    Cited by:

    1. Neena Sinha & Nidhi Singh, 2023. "Moderating and mediating effect of perceived experience on merchant's behavioral intention to use mobile payments services," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 28(3), pages 448-465, September.
    2. Melih Coskun & Ebru Saygili & Mehmet Oguz Karahan, 2022. "Exploring Online Payment System Adoption Factors in the Age of COVID-19—Evidence from the Turkish Banking Industry," IJFS, MDPI, vol. 10(2), pages 1-27, June.

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