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Testing M-Payment for Utilities in Saudi Arabia Barriers and Opportunities for E-Government

Author

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  • Anan Alssbaiheen

    (Brunel University, UK)

  • Steve Love

    (The Glasgow School of Art, UK)

Abstract

This paper explored the opportunities and challenges facing e-government in Saudi Arabia. A prototype mobile phone application for paying different utilities was developed. The respondents were asked to use and evaluate the application. The results revealed that application was user friendly and useful for the users. However, the results showed that respondents showed concern over the security issues and declined to use any untrusted method of payment, displaying a lack of trust in online payment methods.

Suggested Citation

  • Anan Alssbaiheen & Steve Love, 2021. "Testing M-Payment for Utilities in Saudi Arabia Barriers and Opportunities for E-Government," International Journal of Operations Research and Information Systems (IJORIS), IGI Global, vol. 12(2), pages 55-82, April.
    • Handle: RePEc:igg:joris0:v:12:y:2021:i:2:p:55-82
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    References listed on IDEAS

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    1. Cleveland, Mark & Rojas-Méndez, José I. & Laroche, Michel & Papadopoulos, Nicolas, 2016. "Identity, culture, dispositions and behavior: A cross-national examination of globalization and culture change," Journal of Business Research, Elsevier, vol. 69(3), pages 1090-1102.
    2. Udjo Eseroghene Franklin & Benjamin Balbuena Aguenza, 2016. "Obstacles, Resistance and Impact of Change in Organizations: An Examination of the Saudi Telecommunication Company (STC)," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 6(4), pages 23-37, April.
    3. Raed Kareem Kanaan & Ghassan Abumatar & Musa Al-Lozi & Alhareth Mohammed Abu Hussein, 2019. "Implementation of M-government: Leveraging Mobile Technology to Streamline the E-governance Framework," Journal of Social Sciences (COES&RJ-JSS), , vol. 8(3), pages 495-508, July.
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