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Salespeople's trait mindfulness and emotional exhaustion: the mediating roles of optimism, resilience, and self-efficacy

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  • Peerayuth Charoensukmongkol
  • Pornprom Suthatorn

Abstract

Given emotional exhaustion's adverse effects on employees' psychological wellbeing and performance, it is crucial to understand which employee characteristics may enhance their ability to cope with this problem. This research investigated the relation between salespeople's trait mindfulness and emotional exhaustion by considering the mediating effects of optimism, resilience, and self-efficacy. Data from a total of 172 complete surveys were obtained from salespeople who work for a multinational direct sales corporation in Thailand. Results from a partial least squares (PLS) analysis supported a negative relation between trait mindfulness and emotional exhaustion. Moreover, optimism, resilience, and self-efficacy served as mediators that explained this negative association. This research suggested that organisations should consider mindfulness training as an intervention that may allow their employees to avoid emotional exhaustion.

Suggested Citation

  • Peerayuth Charoensukmongkol & Pornprom Suthatorn, 2018. "Salespeople's trait mindfulness and emotional exhaustion: the mediating roles of optimism, resilience, and self-efficacy," International Journal of Services, Economics and Management, Inderscience Enterprises Ltd, vol. 9(2), pages 125-142.
    • Handle: RePEc:ids:injsem:v:9:y:2018:i:2:p:125-142
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    Cited by:

    1. Xie, Junyi & Ifie, Kemefasu & Gruber, Thorsten, 2022. "The dual threat of COVID-19 to health and job security – Exploring the role of mindfulness in sustaining frontline employee-related outcomes," Journal of Business Research, Elsevier, vol. 146(C), pages 216-227.
    2. Yiwei Tang & Yang Liu & Longjun Jing & Huilin Wang & Jingyu Yang, 2022. "Mindfulness and Regulatory Emotional Self-Efficacy of Injured Athletes Returning to Sports: The Mediating Role of Competitive State Anxiety and Athlete Burnout," IJERPH, MDPI, vol. 19(18), pages 1-15, September.
    3. Zhou, Jihong & Charoensukmongkol, Peerayuth, 2022. "Cultural intelligence and adaptive selling behaviors in cross-cultural selling: The cognitive resource theory and social role theory perspective," Journal of Business Research, Elsevier, vol. 146(C), pages 477-488.
    4. Dilek Åžahin, 2023. "Mediating Effect of Creativity on How Burnout Affects Social Media Use: An Examination on Physicians," SAGE Open, , vol. 13(4), pages 21582440231, December.

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