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Quality management and innovation: a review of quantitative studies

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  • Cesare Antonio Fabio Riillo

Abstract

Despite the large body of literature on quality management, the relationship between quality management and innovation is relatively under-researched, and the quantitative literature is scattered. Aiming to offer a solid basis for future developments, this paper critically reviews the large quantitative literature about quality management (i.e., TQM and ISO 9000) and innovation. Some studies found that quality management provides valuable organisational benefits that can support innovation process. Other studies found evidence for a negative impact, emphasising that quality management can reduce the 'exploration' of new technological and business opportunities. As previous studies have focused mainly on manufacturing large firms, quality and innovation in services is a promising field of research. Finally, to reconcile the identified mixed results, this paper calls for common guidelines for collecting (and possibly sharing) data and panel data analysis to detect unobserved heterogeneity.

Suggested Citation

  • Cesare Antonio Fabio Riillo, 2014. "Quality management and innovation: a review of quantitative studies," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 14(4), pages 441-456.
    • Handle: RePEc:ids:ijpqma:v:14:y:2014:i:4:p:441-456
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    Cited by:

    1. Duan, Yunlong & Liu, Shuling & Cheng, Hao & Chin, Tachia & Luo, Xuan, 2021. "The moderating effect of absorptive capacity on transnational knowledge spillover and the innovation quality of high-tech industries in host countries: Evidence from the Chinese manufacturing industry," International Journal of Production Economics, Elsevier, vol. 233(C).
    2. Pantelis Sotirelis & Evangelos Grigoroudis, 2021. "Total Quality Management and Innovation: Linkages and Evidence from the Agro-food Industry," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 12(4), pages 1553-1573, December.
    3. Younès El Manzani & Mohamed Larbi Sidmou & Jean-Jack Cegarra, 2017. "A conceptual framework of the relationship between total quality management, corporate social responsibility, innovation capability, and financial performance," Post-Print hal-03207361, HAL.

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