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A framework for developing and using a predictive delivery performance measurement system

Author

Listed:
  • Chatchai Unahabhokha
  • Ken Platts
  • Kim Hua Tan

Abstract

Traditional performance measurement systems encourage companies to measure historical delivery performance and respond to what has already happened. This paper presents a framework for developing a predictive delivery performance measurement system for organisations. The framework consists of three main sections. The first presents a methodology and criteria for selecting key predictors for a delivery performance of a particular production order. The second section presents a tool used to develop a predictive mechanism which helps to predict a delivery performance from the selected key predictors. The third section shows how a preventive system could work to help manage an unfavourable predicted delivery performance outcome. This paper first describes the methodology used to develop the framework and then the framework in detail. Then a case study is used to illustrate the application of the framework. Finally, results and discussion from the case study are reported and potential future research is discussed.

Suggested Citation

  • Chatchai Unahabhokha & Ken Platts & Kim Hua Tan, 2006. "A framework for developing and using a predictive delivery performance measurement system," International Journal of Manufacturing Technology and Management, Inderscience Enterprises Ltd, vol. 8(4), pages 308-329.
    • Handle: RePEc:ids:ijmtma:v:8:y:2006:i:4:p:308-329
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    Citations

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    Cited by:

    1. Quezada, Luis E. & Cordova, Felisa M. & Palominos, Pedro & Godoy, Katherine & Ross, Jocelyn, 2009. "Method for identifying strategic objectives in strategy maps," International Journal of Production Economics, Elsevier, vol. 122(1), pages 492-500, November.
    2. Tan, Kim Hua & Rae, Rosalind H., 2009. "Uncovering the links between regulation and performance measurement," International Journal of Production Economics, Elsevier, vol. 122(1), pages 449-457, November.
    3. Francesco Capalbo & Adelaide Ippolito & Margherita Smarra & Marco Sorrentino, 2023. "Il ruolo strategico dei Sistemi di Misurazione delle Performance nelle aziende sanitarie. Un caso studio," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2023(1), pages 119-142.

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